Job Description

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

We’re looking for a Senior Content Manager who wants to transform Developer Documents Experiences at PayPal Inc. In this role, you will manage, mentor and lead a dynamic and strong team of technical writers to enable the Docs-as-a-Product transformation strategy, delivering best in class docs experiences for our external developers integrating with PayPal and its subsidiary’s payment systems.

Meet our team

PayPal is committed to delivering the best experience for our global developers. The Developer Experiences team is part of the Merchant Product & Engineering organization, and responsible for PayPal’s end-to-end developer experiences – including developer onboarding, integration, and servicing experiences within small, medium, and large enterprises. Our team designs experiences, testing and tooling capabilities critical for our developers to build and go-live with PayPal’s payment integrations across all segments. If you are passionate about technology, have excellent communication skills, and thrive on building strong relationships with external developers, we want you to be a part of our team.

Job Description:

Job Description:

In this role, you will manage, mentor and lead a dynamic and strong team of technical writers to enable the Docs-as-a-Product transformation strategy to deliver best in class docs experiences for our external developers integrating with PayPal and its subsidiary’s payment systems. The Developer Experiences team is part of the Merchant team within the Core Product & Engineering organization. The Developer Experiences team is committed to delivering the best experience for our global developers. Our team designs end- to-end developer experiences, testing and tooling capabilities critical for our customers (developers) to build and go-live with PayPal’s payment integrations.

Your day to day

• Collaborate with Product Manager, Subject Matter Experts, Engineers, Analytics, User Designer to produce technical content that enable external developers to integrate and use PayPal’s products (API, SDK, Payment systems)
• Strategic Thinking - Work with key business stakeholders to understand their content requirements and priorities and manage their expectations and escalations strategically.
• Create plans, processes and procedures that enable the technical writing team to deliver successfully and efficiently balancing technical writer’s wellness with business goals
• Complete Dev Doc Ownership - Roll up your sleeves to dive deep and troubleshoot content issues as needed
• You will be a lead advocate and adopter in using tools like Content Management systems and other technologies for creating and managing high quality and technically complex documents.
• You will be OKR/metrics driven and will have a data driven and analytics approach towards creating and managing document experiences.
• Learn complex technical products quickly by working alongside subject matter experts. 
• Perform all phases of technical content development, including topic research, writing, editing, and pushing to production via a CMS 
• Review and Audit content: Meticulously proofread and refine technical documents prior to their publication, ensuring accuracy and quality. 
• Collaborate on editorials: Present your work to stakeholders for their insights and approval, ensuring content meets developer needs, technical accuracy, and editorial standards. 

We are looking for an individual with:

• 12-15 years’ proven experience in the technical writing space preferably in Fintech, Enterprise or SMB Software, Cloud/SaaS Technologies, Retail/Supply Chain industries. You bring the best of industry innovation, best practices, processes and tools to the Developer Experiences team
• 5-7 proven experience in managing technical writer teams ( > 8 technical writers)
• Strong preference to someone with experience with the developer persona
• Be able to show a portfolio of technical content created in previous jobs.
• Bachelor's degree in Technical Communication, Computer Science, or a related field. 
• Excellence in Stakeholder Management – Very Strong cross-functional skills with ability to set, manage and respond to diverse and multiple customer/stakeholder expectations. Build strong relationships with a diverse set of stakeholders to make a large cross-company impact
• Strategic Thinking – Ability to think deeply about document experiences for developer and balance with available resources and risks to synthesize a strong but workable vison for document-as-a-product.
• Ability for strong execution – Experience and skill in operationalizing strategies and requirements. Make and execute pragmatic plans/roadmaps to collaboratively deliver high quality and timely developer document experiences
• Analytical Depth – Taken a Data and Analytics driven approach to creating Documents-as-Products. Ability to dive deep into customer pain points and feedback.
• Excellent Communication Skills

Subsidiary:

PayPal

Travel Percent:

0

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PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.

The U.S. national annual pay range for this role is

$107300 to $259600

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

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