Job Description

Wealth Management

Across Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our direct-to-consumer business provides digital solutions that help customers save and invest. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data, and design.

Marcus by Goldman Sachs

The firm’s direct-to-consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start-up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering, and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency, and simplicity

Learning and Development Trainer - Analyst

YOUR IMPACT

Are you passionate about customer service? Do you have experience in delivering and designing training across large organisations? We are seeking an experienced and dynamic L&D Trainer to join our Learning and Development team. As an L&D Trainer, you will be responsible for delivering and evaluating training programs to enhance the knowledge, skills, and performance of our employees. You will play a crucial role in fostering a culture of continuous learning and development within Marcus.

     What you’ll do:

• Deliver training programs through various channels, such as classroom sessions, virtual classrooms, webinars, and workshops, ensuring effective knowledge transfer and engagement.
• Facilitate training sessions, maintaining a positive and inclusive learning environment, and adapting delivery methods to accommodate different learning styles and participant needs.
• Evaluate the effectiveness of training programs through assessments, feedback surveys, and other evaluation methods, and make necessary improvements to enhance training outcomes.
• Collaborate with business stakeholders and subject matter experts (SMEs)to identify training needs and develop comprehensive learning objectives.
• Assist the team by designing training materials, including presentations, e-learning modules, videos, and job aids, to meet the identified learning needs.
• Stay updated on industry trends, best practices, and advancements in learning technologies to continuously enhance the quality and relevance of training programs.
• Collaborate with HR and departmental leaders to support the onboarding of new employees and the ongoing development of existing staff members.
• Maintain training records and reports, tracking training participation, effectiveness, and impact on employee performance.

What we’re looking for: 

• Experienced trainer who has excellent presentation and facilitation skills, with the ability to engage and motivate participants.
• Strong understanding of adult learning principles, instructional design methodologies, and training evaluation techniques.
• Has a good understanding of learning management systems (LMS) and other e-learning platforms.
• Strong communication skills, both written and verbal, with the ability to convey complex concepts in a clear and understandable manner.
• Good organizational and time management skills, with the ability to handle multiple projects and deadlines simultaneously.
• Analytical mindset with the ability to collect and analyze data to measure training effectiveness and make data-driven decisions.
• Strong interpersonal skills and the ability to establish effective relationships with diverse stakeholders.

Basic Qualifications

• Understanding of customer service experience and fundamentals of training
• Minimum 1 years' experience in a Learning and Development role – delivery and/or design
• Product knowledge across Banking and Savings within retail banking 
• Proficient in Microsoft PowerPoint and other software to deliver high quality materials
• Customer service / Training experience

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