• Develop and create SOPs and work instructions for steady state operations.
• Provide processing support for operations and maintenance (O&M) such as – provisioning/imaging device configuration support, and sustainment for Operations.
• Support project activities and client contact that addresses the operational transition, deployment, and retirement services.
• Use the government’s ITSM tool to track customer service requests and trouble incident tickets, manage one or more associated operational ticket queue(s), develop and report performance metrics, and support ticket reviews as requested by Government.
  • Act as Pure Breed agent when requested.
  • Provide communications to transition of mobility solutions to all identified base communications staff.

  • Installing and configuring software, hardware, and networks.
  • Managing servers and security systems
  • Monitoring system performance and troubleshooting issues.
  • Implementing IT policies and procedures
  • Providing technical support to end-users
  • Collaborating closely with cross-functional teams (e.g. developers, designers, marketers, and quality assurance) to ensure that the operations teams are aware of any changes in SOPs.

Qualifications:

Required: 

• 10+ Years of relevant experience (Bachelor’s Degree in applicable field may be substituted for 5 years of experience).
• Able to obtain and maintain a DoD position and Secret security clearance.
• Experience managing Windows Servers, Workstations, and mobile devices.

• Strong skills with MS Office tools (Excel, Word, Project, Visio) and SharePoint 
• Familiarity with MS Intune for managing mobile platforms
• Exhibits strong customer service skills and can effectively communicate with end-users to understand and address their technical concerns
• Displays good written and verbal communication skills, with the ability to document technical procedures and communicate with team members
• Can work independently and collaboratively as part of a team to resolve technical issues
• Shows a willingness to learn and adapt to new technologies and processes
• Has a basic understanding of ITIL principles and best practices
• Prior work experience in a fast-paced DoD environment.

Desired:

• DoD background, primarily USAF, preferred, especially when related to IT professional services for the Air Force.

Company Overview:

CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected characteristic. Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.

Since this position can be worked in more than one location, the range shown is the national average for the position.

The proposed salary range for this position is: