Job Description

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

We are a 24x7 highly visible Operations environment that performs troubleshooting, driving issues to resolution, and related functions. You’ll be doing regular troubleshooting and  maintenance, keeping inventories, doing audits, and creating reports. You’ll also be analyzing our network coverage and finding ways to make it even better.

• Performing optimization, troubleshooting, and maintenance of network systems and applications to identify overall system availability and performance.

• Evaluating network coverage to find gaps, making recommendations to improve coverage, and helping to implement those recommendations.

• Configuring network routers and switches for network optimization.

• Complying with company- and industry-wide standard directives to maintain network performance and enhance efficiency.

• Providing timely and accurate network updates to leadership and external teams; communicating technical details in a clear and concise manner.

• Assisting with regulatory reporting requirements when needed.

You’re tech-savvy and well-versed in all things telecommunications. Working independently suits you well. You’re also thorough, vigilant, and on top of the details—someone people count on to solve problems and to make sure they don’t happen in the first place.

You’ll need to have:

• Bachelor’s degree in relevant technical field.

• Willingness to work rotating shifts including weekends and holidays.

Even better if you have one or more of the following:

• Technically aligned Associate’s Degree or Bachelor's Degree, Certifications - (CCNA, CCNP, and/or other vendor equivalents).

• Experience in routers, switches, Firewalls, load balancers and connection correlation from end to end.

• Experience in 4G/5G platforms. 

• Computer support experience, including troubleshooting PC hardware and configurations.

• Strong customer service/vendor management experience. 

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

We’re proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.