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Job Description
The CompanyPayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.
We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.
We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.
Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.
Job Description Summary:
What you need to know about the roleReporting to the Executive Director (PayPal Giving Fund Canada), the Operations Manager helps to ensure the smooth operation of PayPal Giving Fund in Canada (and globally) so we achieve our strategic goals. You would be a key contributor in raising tens of millions of dollars for Canadian charities each year, helping charities to access new funds and new supporters through the digital fundraising tools we power, and enabling charitable giving on major online platforms such as PayPal, Meta (Facebook and Instagram), GoFundMe, Twitch, Humble Bundle, Deed and more.
Meet our team
PayPal Giving Fund (PPGF) is an independent registered charity that is supported by PayPal, a global company creating products that connect the world and empower people through payments. You would be a PayPal employee that is 100% seconded to the charity in Canada.
PayPal Giving Fund has operations in 5 countries – Canada, US, UK, Australia and Ireland – and we work as one team across borders. Our mission is to raise funds for charities and make giving part of everyday life, which we do by integrating giving into online platforms that millions of people use each day.
Job Description:
Your way to impact
As a key member of the PPGF Canada team, you will be responsible for tracking, managing and enhancing our operations in collaboration with internal teams and stakeholders (e.g., accounting, operation leads in other markets, marketing/comms, customer support, product/engineering, analytics), with a key focus on Canada and secondary focus on the United States and other PPGF markets globally. You will be expected to be hands-on, working day-to-day with the team to ensure our operations are running smoothly and efficiently, with a customer-first mindset.
Your day to day
In your day to day, you will:
Monitor (and improve where possible) PPGF operations by regularly gathering and interpreting data to update and review. Report on status, any potential issues, and actions to correct/mitigate issues regularly, and take actions to mitigate/fix issues as needed, collaborating with necessary team members across the organization. Identify and lead the execution of operational improvements for PPGF Canada that would increase our ability to scale and decrease customer support issues. Support processes to enhance charity relationships and impact in Canada and the US.
Support processes to enhance charity relationships and impact in Canada and the US. Increase our ability to scale and decrease customer support issues.
Prepare for review and submit ongoing regulatory reports and returns, and manage processes to ensure we continue to meet our regulatory requirements.
Partner with the PPGF accounting team to support and improve the payout and related processes for Canadian charities, so that payouts, reassigns, and related activities are running smoothly. Refine charity directory data management, risk management and counter-fraud processes in partnership with teammates in US and other countries. Identify and implement fixes to resolve issues going forward, if any.
Identify and meet data acquisition needs for PPGF globally. Drive data acquisition tool(s) development and ongoing maintenance and improvements in collaboration with PayPal Analytics. Pull data reports and information from various systems using data tools (such as SAP HANA, Looker, BigQuery SQL, Tableau) as needed. Develop a strategy and conduct analysis of raw data to identify areas of focus for PPGF, such as for charity outreach and operational improvements in Canada and globally.
Coordinate with team to provide timely and efficient customer correspondence, including managing our email inbox to research and action requests, and respond to queries. Support and partner with customer support teams (EN and FR) to ensure donor and charity issues and escalations are resolved. Represent PPGF Canada by attending and assisting with conferences/events as needed.
The Operations Manager will also be expected to perform other duties deemed necessary to support the effective operations of the organization.
What you need to bring
Professionalism & Communication: High level of judgment, handling confidential information and sensitive communications with care. Detail-oriented with the ability to conduct review checks and produce complete and accurate final products without much supervision. You strive for excellence in everything you do, and bring an ownership mentality to your work. Committed to seeing tasks through and seeking solutions beyond one’s expertise. Eager to innovate and streamline processes. Proactive about communicating work status and any live or anticipated issues to appropriate contacts. An effective communicator, with strong oral and written skills. English fluency required, French fluency highly preferred.
Self-Starter: Ability to drive vision and purpose, creating an environment where people are motivated to do their best to help the organization achieve its objectives. You thrive in a dynamic, global environment with high-achieving, action-oriented colleagues. Exceptional prioritization and organizational skills, you work well under demanding timelines and have a keen eye for detail, with an ability to finish projects to the highest level. Flexible in response to changing business priorities.
Cross-functional Collaboration: Ability to handle ambiguity and dependencies on external organizations, with a strong service mentality. You are highly collaborative with exceptional interpersonal and relationship-building skills.
Analytical Skills: Exceptional ability to handle large datasets, and to develop and implement a logical analysis plan with strong critical thinking skills. Excel power user, including strong command of filters, pivot tables, and vlookups. Advanced proficiency in other Microsoft Office apps (Word, Outlook, PowerPoint). Proficiency in Looker, SQL and scripts to pull data preferred.
Experience: Minimum 10 years of relevant professional experience. Experience in a start-up, consulting and/or corporate-charity partnership environment, as well as experience working within larger organizations. Understanding of governance and compliance, including fundraising compliance and effectiveness, in the charity sector and/or payments sector. Deep understanding of the Canadian charity sector and its influencers preferred.
Additional Job Description:
Subsidiary:
PayPalTravel Percent:
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PayPal is committed to fair and equitable compensation practices.
Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.
The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.
The Canada national annual pay range for this role is
$68900 to $108350For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.
Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.
Who We Are:
Click Here to learn more about our culture and community.
Commitment to Diversity and Inclusion
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com
Belonging at PayPal:
Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.
Any general requests for consideration of your skills, please Join our Talent Community.
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.
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