Job Description

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life. At our core, we are dedicated to enriching lives by bridging the gap between individuals and premium wireless experiences that not only meet but exceed expectations in value and quality. We believe that everyone deserves access to seamless, reliable, and affordable wireless solutions that enhance their day-to-day lives, connecting them to what matters most. By joining our team, you'll play a pivotal role in this mission, working towards delivering innovative, customer-focused solutions that open up a world of possibilities. We're not just in the business of technology; we're in the business of connecting people, empowering them to explore, share, and engage with the world around them in ways they never thought possible.

Building on our commitment to connect people with quality experiences that offer the best value in wireless, let's delve deeper into how we strategically position our diverse portfolio to cater to a broad spectrum of needs and preferences. Our portfolio, comprising 11 distinct brands, is meticulously organized into five families, each designed to address specific market segments and distribution channels to maximize reach and impact.

• Total Wireless & Verizon Prepaid: At the forefront, we have Total Wireless  and Verizon Prepaid, our flagship brands available at Verizon-owned stores. Verizon Prepaid continues to maintain a robust and loyal consumer base, while Total Wireless is on a rapid ascent, capturing the hearts of more customers with its compelling offerings.

• Straight Talk, TracFone, and Walmart Family Mobile: Straight Talk, Tracfone, and Walmart Family Mobile stand as giants in our brand portfolio, boasting significant presence in Walmart. Their extensive reach and solidified position in the market underscore our commitment to accessible, high-quality wireless solutions across diverse retail environments.

• Visible: Visible, as a standalone brand family, caters to the digitally-savvy, single-line customers who prefer streamlined, online-first interactions. This brand is a testament to our adaptability, embracing the digital evolution of customer engagement.

• Simple Mobile: Carving out a niche of its own, Simple Mobile shines as the premier choice among authorized resellers. Its consistent recognition as the most carried brand in Wave7 Research’s prepaid dealer survey for 36 consecutive quarters speaks volumes about its popularity and reliability.

• SafeLink: SafeLink remains dedicated to serving customers through government subsidies. With a strategic pivot towards Lifeline in the absence of ACP, SafeLink continues to fulfill its mission of providing essential communication services to those in need.

Join the team that connects people with quality experiences that give them the best value in wireless.

What you’ll be doing...

We are looking for a highly experienced, dynamic and detail-oriented PEGA Senior Business Architect who understands the business strategy and can bridge the gap between IT and business to ensure successful campaign implementation in PEGA and help to reduce churn. This person needs conviction in his/her ideas but also know how to collaborate and when to adjust your approach. This person needs to be a great communicator, able to interpret data in a meaningful way, translate complex business specifications into concrete technical requirements, and inspire and equip everyone around to make sound decisions and do their best work.

As a Senior Pega Business Architect, working on the Marketing team, you will gather information from stakeholders, cross-functional teams and subject matter experts to analyze business needs and document requirements to support the design, development and testing of a Pega NBA implementation for inbound and outbound campaigns.

As the Senior BA, you will be responsible for translating the high-level vision from the business team into technical specifications for the Pega development and testing teams. You will be a key player in agile process management, daily grooming sessions, analyzing, scoping and accepting user stories and UAT.

Some of your responsibilities will be:

• Collecting business and technical requirements by leading requirement gathering sessions with extended cross functional teams and take decisions independently.

• Managing multiple campaign initiatives and partner with cross-functional teams, including marketing, technology, product and data management, to ensure effective collaboration and campaign execution.

• Monitoring the status of the campaigns, identify potential risks and issues, and implement solutions to mitigate them.

• Communicating regularly with stakeholders, including senior management, to provide updates and gather feedback.

• Creating user stories and groom the stories with the Pega Development and QA teams to get group consensus.

• Contributing to the creation of use cases, test cases, traceability matrix and business requirement documentation.

• Serving as the liaison between the business and the Development teams in order to supply technical solutions to meet business needs.

• Making sure that the solution implemented meets the business requirements and business can report on the effectiveness of each campaign.

Where you’ll be working...

In this role, you'll have a defined work location that includes work from home and assigned office days (in-office days are Tuesday, Wednesday, and Thursday).

What we’re looking for...

You are organized, detail oriented, and efficient. You're driven to resolve problems and overcome hurdles, and you approach every situation with a can-do, team-player attitude. You are a problem solver-someone who looks to find ways to be more efficient in every corner and who sees every obstacle as a puzzle to be solved.

You're a great communicator, able to interpret data in a meaningful way, translate complex technical specifications into concrete requirements, and inspire and equip everyone around you to make sound decisions and do their best work.

You’ll need to have:

• Six or more years of relevant work experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.

• Understanding of Pega Next Best Action.

• Pega Business Architect (CBA) certification.

• Experience working as a development/business analyst gathering requirements from the business stakeholders.

• Experience with Agile and Scrum methodology.

• SQL knowledge.

Even better if you have:

• A degree in Computer Science/Information Systems, Marketing, or Business Administration.

• Understanding of Marketing terminology.

• Technical project experience.

• Technical (e.g., systems design) and/or analytical skills.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity 

We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.