Join us on our journey to deliver financial products and platforms that prioritize the customer and developer experience.

TRANSACTION BANKING OPERATIONS

Transaction Banking Operations is part of Transaction Banking within the Platform Solutions Segment, comprised of below primary functions:

• We enable Sales by providing clients a differentiated experience through their pre-sales and go-live journey, through onboarding, implementation and testing, go live and early-stage support
• We provide best in class service to our clients post go live across all their business needs, including payments and transactions flows across our global payment rails
• We support the build and development of new Treasury Products, Services and Partnerships, alongside Product, Risk and Engineering teams, by handling all Operational process, procedure, and control development 

TxB Operations is a growing sub-division, with regional presence in Singapore, Bengaluru, London, New York, Dallas, and Tokyo. All our offices work closely together as a single global team. As this business expands, we will look to increase our global footprint accordingly.

YOUR IMPACT

We are seeking to recruit an individual to manage our Transaction Services Function in Bengaluru within our recently formed Transaction Banking Operations Team. The group provide support for the multiple product offerings that we have or are in the process of rolling out including Deposit Account, Global Payments (FX) offering, Escrow and DDA / Virtual accounts. The candidate will have prior experience managing teams supporting Transaction Banking Payment Services or FX Transaction Flows and a strong focus on risk management coupled with a desire to deliver service excellence within a new, evolving team.

The ideal candidate will play a key role in building our next generation capabilities in the Transaction Banking and payments space by working alongside the business and development teams to interpret and implement requirements.

You will lead our Transaction Services operations team supporting Transaction Banking in Bengaluru as we deliver these new businesses to our clients. Your team will be responsible for, monitoring, complex exception resolution, product support, ledger / control reconciliation and reporting all whilst focusing on delivering service excellence. As a new offering we are continuously implementing and supporting new products and services. You have a role in building and developing our risk and monitoring framework to support our clients across their banking and international payment flow whilst targeting an automated, best-in-class service as we develop our offering.

OUR IMPACT

Transaction Banking Operations is focused on building and delivering our brand new Transaction Banking businesses and supporting the suite of new Transaction Banking Services we are offering clients, whilst adapting to the rapidly changing payment landscape.

Our organization is the first line of defense for control and governance to protect both clients’ and the firm’s financial assets; and to provide a differentiated, best- in-class client service. Transactions Banking Operations Services is a growing sub-division, with regional presence in Singapore, Bengaluru, London, New York and soon Dallas. All our offices work closely together as a single global team in support of our Transaction Banking business. As this business expands we will look to increase our global footprint from both a team size and location perspective.

We manage a wide range of complex processes, with members developing skills and competencies around cash management (including: payment controls, bank account management, virtual account management, cash concentration, payment formatting /settlement, reconciliation and claims), transaction support (FX Payment, Escrow, Money Market and Term Deposits), client service (client on-boarding, first line client support) regulatory requirements, industry trends and change management.

HOW YOU WILL FULFILL YOUR POTENTIAL

• Lead our local Bengaluru Transaction Services Team as part of the Global Transaction Banking Operations team, delivering service excellence as we build, launch, deliver and evolve a suite of new Transaction Banking products for our Corporate Clients.
• Be control and solution orientated as we roll out a significant program of new and enhanced functionality in support of our offering.
• Support our new Transaction Servicing functions globally and help establish, develop, monitor and manage the control architecture that allows us to deliver this growing suite of Transaction Banking Services.
• Understand and support the FX Payment Flows and liquidity sourcing that are a key component in delivering our Global Payment offering to our clients. Develop and implement best practice to enable efficient movement of International Payments and the flows, payment schemes and the processes surrounding them.
• Work with internal teams, strategic partners and clients to manage payment risk payment investigation and repair functions, and firm/customer funding flows also work with the business and technology to resolve exceptions / issues and FX unwinds

SKILLS ND EXPERIENCE WE ARE LOOKING FOR:

BASIC QUALIFICATIONS

• Bachelor’s degree with 6+ years of professional and relevant experience
• Experience managing, growing and developing teams in Transaction Banking, Payment Processing or FX Middle Office
• Strong Interpersonal skills and Leadership skills
• Proficient in direction and oversight of functions with a focus on risk management and client support
• Good understanding of either the FX business including FX Payments or of International Payment Servicing or Transaction Banking Account Management
• Experience in delivering process service excellence
• Proven analytical skills, problem solving ability, and a control mentality paired with meticulous attention to detail

PREFERRED QUALIFICATION

• Leadership and Coaching skills
• Ability to effectively manage Global Stakeholders
• Candidate must be proactive, enthusiastic and team oriented
• Ability to remain composed under pressure
• Ability to prioritize and make decisions in a fast-paced environment
• Accuracy and attention to detail
• Strong written and verbal communication skills
• Adapt to new changes and new challenges
• Strong analytical skills
• Well-developed organizational skills
• Lead our local Bengaluru Transaction Services Team as part of the Global Transaction Banking Operations team, delivering service excellence as we build, launch, deliver and evolve a suite of new Transaction Banking products for our Corporate Clients.
• Be control and solution orientated as we roll out a significant program of new and enhanced functionality in support of our offering.
• Support our new Transaction Servicing functions globally and help establish, develop, monitor and manage the control architecture that allows us to deliver this growing suite of Transaction Banking Services.
• Understand and support the FX Payment Flows and liquidity sourcing that are a key component in delivering our Global Payment offering to our clients. Develop and implement best practice to enable efficient movement of International Payments and the flows, payment schemes and the processes surrounding them.
• Work with internal teams, strategic partners and clients to manage payment risk payment investigation and repair functions, and firm/customer funding flows also work with the business and technology to resolve exceptions / issues and FX unwinds.

ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. 

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers. 

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