HR Operations Supervisor in Juno Beach, FL at honor foundations

Job Description

Requisition ID:  86667 

Florida Power & Light Company is the largest electric utility in the U.S., delivering clean, affordable, and reliable electricity to approximately 12 million Floridians. With one of the nation’s cleanest power generation fleets and top-tier reliability, we are setting new standards in the energy industry. Ready to make an impact? Join our exceptional team today and help shape the future of energy!

Position Specific Description

The HR Operations Lead at NextEra Energy is a key role responsible for ensuring the efficient and effective delivery of HR operations. They are responsible for owning the knowledge component and overseeing critical daily operations using analytics. The HR Operations Lead serves as a subject matter expert for process and systems, acting as a liaison between the HR4U Contact Center and HR Centers of Excellence (COE).

The lead oversees a segment of the HR service center, addressing various HR-related benefit, payroll, and compensation queries. They maintain a high level of HR service, lead a professional staff, and ensure timely processing of benefit enrollments and changes. Additionally, they optimize transaction processes and assist in planning new hire and annual open enrollment activities.

Key Responsibilities:

Leadership and Support:

•    Oversee a segment of the HR4U contact center's daily operations, ensuring efficient and effective HR support.

•    Lead and support a team of HR representatives, providing guidance and fostering professional development.

•    Assist in developing training programs to ensure team members have current knowledge of HR policies, procedures, and system transactions.

Operational Efficiency:

•    Monitor HR4U Contact Center performance metrics, identifying areas of excellence and for improvement.

•    Contribute to strategies aimed at enhancing efficiency, reducing handling times, and improving the employee experience.

•    Support continuous improvement initiatives to advance service delivery.

HR Support:

•    Address HR-related audits, inquiries, issues, and transactions aiding team members in providing timely resolutions.

•    Ensure inquiries and issues comply with company policies and applicable laws.

Technology and Tools:

•    Assist in overseeing the use and optimization of contact center technology and tools.

•    Ensure the team's proficiency with systems, continually assessing new technologies to enhance service delivery.

Self-Service, Automation, and AI:

•    Promote the adoption of self-service technologies for employees to independently resolve issues.

•    Identify and support opportunities for automation and AI-driven solutions to streamline processes.

Job Overview

Employees in this role are the recognized experts within the organization and area of focus. Employees in this job provide expertise and strategic focus needed to conduct complex operational analyses that support informed decision making within the business unit.

Job Duties & Responsibilities

• Conducts analyses and prepares reports that provide operational and/or technical support to business operations
• Conducts quantitative and qualitative research to support small to medium special projects
• Assists with process design and modification for continuous business improvement
• Directs, mentors and coaches lower level analysts
• Performs other job-related duties as assigned

Required Qualifications

• High School Grad / GED
• Bachelor's or Equivalent Experience
• Experience: 7+ years

Preferred Qualifications

• Bachelor's Degree

NextEra Energy offers a wide range of benefits to support our employees and their eligible family members. Click here to learn more.

Employee Group:  Exempt

Employee Type:  Full Time

Job Category:  Finance, Accounting & Business Analytics

Organization:  Florida Power & Light Company 

Relocation Provided:  No

NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. 

NextEra Energy provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e-mail to recruiting-coordinator.sharedmailbox@nexteraenergy.com, providing your name, telephone number and the best time for us to reach you. Alternatively, you may call 1-844-694-4748. Please do not use this line to inquire about your application status.

NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

NextEra Energy does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies. Please see our policy for more information.

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Nearest Major Market: Palm Beach

Nearest Secondary Market: Miami

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