Job Description

To serve as provider and subject matter expert of M365 (formerly O365) delivering service to the organization. Work with Enterprise Architecture and Security to architect M365 tenant level policies that support the M365 services and tool sets such as SharePoint, One Drive for Business, Outlook, MS Teams and others.  Understand Microsoft Purview, Microsoft Defender and other tools used to administer and support M365.  To provide forward-looking, industry perspective and is responsible for the full lifecycle process of the service including definition, execution, and governance. To develop and implement resource strategy for the respective service. The Engineer will oversee services with the end user in mind with high complexity of low to medium maturity (Service impact - medium to high breadth and depth). Operates with no supervision in a complex environment and serves as a mentor to others. Provides in-depth market assessment of potential vendors and partners with Vendor Managers to prepare contracts with approved vendors. 

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

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Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran.

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position.

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

• Bachelor’s Degree in Information Technology, Computer Science or other related field, or equivalent experience
• Significant experience with Microsoft M365 and/or other Collaboration tool suites
• Significant experience with voice technology and telephony solutions
• Skilled at balancing technical decisions with security and end user impacts
• Skilled at facilitating conversation to build consensus around decisions to move projects and programs forward
• Experience with Product Owner and/or Product Governance
• Experience in resource allocation
• Experience in Agile methodology
• Prior experience leading IT (Information Technology) technical staff
• Advanced knowledge of Service Life Cycle 
• Advanced verbal and written communication skills 
• Advanced research, analytical, and problem solving skills 
• Effective in producing desired results and achieving goals and objectives  
• Experience in working with all levels of staff, management, stakeholders, vendors  
• Effective skill presenting findings, conclusions, alternatives and information clearly and concisely 
• Effective skill relationship building, negotiation and facilitation skills 

Desired Qualifications

• Knowledge of NFCU operations, processes and procedures 
• Certification in appropriate area: PMP, ITIL, etc. 

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526 | 141 Security Drive, Winchester, VA 22602

• Lead integration of product technologies with respect to Microsoft M365 and/or other Collaboration tool suites
• Define the application design and delivery adhering to a Service Oriented Architecture paradigm, so that different components work seamlessly 
• Drive system requirements, system specifications, input/output processes and working parameters by using systems engineering best practices 
• Lead the development work streams responsible for creating compliant platforms 
• Responsible for systems analysis, design, development, integration, enhancement, and deployment as well as application support for various applications
• Lead the deployment of new modules, upgrades and fixes
• Define, develop or modify software application modules or enterprise wide software systems using disciplined development processes
• Implement integration plans and interface
• Develop and define clear core work definitions, process flows and operating models; demonstrate the complete life cycle and capabilities of the Service
• Leverage standard templates, tools and organizational strategy to define IT services and ensure practices and processes are standardized and repeatable 
• Guide and analyze benchmarking, trend analysis and other input to drive continuous improvement and elevate service performance 
• Bring external perspective and ideas from relevant sources, keep current with technology, government/policy impacts and  industry best practices 
• Partner with Enterprise Architects to determine and define the technical architecture required to implement and support the Service 
• Evaluates the performance and trends of assigned services to customers, including defined KPIs and SLAs and ensures service levels are achieved in line with SLAs and SLOs  
• Build and maintain relationships with team members, management, key stakeholders and/or external contacts (vendors, etc.) 
• Ensure effective and efficient allocation of staff resources (supply) to service projects and initiatives (demand) by scoping out length and duration of projects 
• Establish workforces by identifying the skills required to fulfill project portfolio needs and provide a steady availability of high quality resources 
• Build organizational capability by strengthening and adding new capabilities, technical skills, and competencies, and eliminates low-value activity with view to long range goals
• Perform benchmarking and trend analysis to incorporate continuous improvement or defined enhancements into the Service(s) functions
• Partner with IT Resource and Vendor Managers to ensure that the right resources (skills, competencies, team size) are available and obtainable
• Provide constructive and actionable feedback to resources, Resource Managers and Vendor Managers to ensure expected performance and satisfy service SLAs 
• Ensures compliance with Navy Federal’s IT standards, practices and processes 
• Perform other related duties as assigned