Job Description

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

What you’ll be doing...

Our program provides the US Government with unique capabilities in our commercial networks to support emergency communications needs during natural or man-made events/disasters.

As a Principal PTS IMS Engineer, you will be responsible for designing, integrating, testing, troubleshooting, and accepting priority services in the IMS Network elements for wireless priority voice, data, and video services. You’ll play a key role in ensuring our customers continue to enjoy crystal-clear connections and top-notch call performance when the network is overloaded due to an emergency event. 

You’ll provide pre-sales engineering support for the development of technical proposals, working with cross-functional teams to gather customer requirements and develop architecture solutions and compliance matrices that meet performance, usability, scalability, reliability, and security needs per customer requirements and industry standards. You will manage the documentation deliverables to align with the customer's system engineering life cycle process. 

Serving as the subject matter expert for Priority Services in the Internet Multimedia Service (IMS), you will work closely with engineers and planners to recommend service improvements and give guidance to network planning, network evolution, and growth plans for priority wireless services. You will also provide leadership, guidance, and technical direction to engineering projects to define goals and identify the scope of work needed to develop standards-based solution architectures for specific customer requirements for priority voice, data, and video services. 

You will develop and validate IMS architecture and engineering requirements, network impact assessment, engineering design standards, and network statistics definition.

You’ll work closely with the production network teams in the development, testing, and implementation of advanced data core features. 

You will create and implement test plans, maintain and recommend changes to test cases, test procedures, and instructions for successful end-to-end testing of priority service features in the VoLTE IMS network elements. The task requires IP tracing in a complex network and multi-protocol analysis. You will have the ability to document the test cases and be responsible for cleaning up discrepancies and ambiguity in the test, including validation with architects to ensure the correct call flow, clearly and accurately document and discuss the discrepancies, anomalies, or issues with the test case.

As needed, you’ll examine and troubleshoot flows using various packet analyzer tools and independently analyze performance trends of various high-level and engineering-level Key Performance Indicators for Priority Services.

You will have to develop and maintain excellent proactive working relationships with all appropriate levels within and outside the company, especially internal teams. You will be responsible for satisfying customer technical, product quality, and timely delivery expectations. 
 

• Providing mentoring to other team members on networking, application design, engineering, and automation while acting as the final escalation point to support production service issues in concert with application, operational, and triage teams.

• Leading performance meetings with the vendor, planning and maintenance engineering, and creating detailed project plans. 

• Providing input on status calls with teams across several organizations.

• Finishing projects independently and meeting tight timelines without impacting critical services.

• Developing excellent working relationships with and working as a partner with other departments and vendors with the purpose of developing best practices for engineering and operations.

What we’re looking for...

You’re a technical expert with experience managing multiple medium to large projects simultaneously. Cross-functional work is ideal for you, given your collaborative nature and ability to work with various stakeholders across the organization. You have experience and knowledge in scripting and automation and have a knack for using these abilities to increase efficiency within a production environment. You will have a strong, customer-centric voice in assisting with, and implementing, our strategic roadmap. 

You’ll need to have:

• Six or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience or specialized training.

• Bachelor’s degree or four or more years of work experience.

• Six or more years of relevant work experience.

• Six or more years of experience with 4G technologies and LTE architecture.

• Six or more years of experience with SIP protocol and IMS-based services.

• Six or more years of experience with Mobility Network Experience Domain knowledge.

• Six or more years of experience with Packet Analysis for VoLTE (or VOIP) Protocols in the Wireless domain of 5G-NR, LTE, /UMTS/LTE.

• Six or more years of experience with LTE, UMTS, VoLTE, VoNR, and GSM/GPRS Call flows.

• Six or more years of knowledge of call processes between End-to-end system testing, Configuration, Feature Testing, Troubleshooting, Protocol Specifications, and Analysis.

• Eligibility to obtain and maintain a government-issued security clearance.
   

Even better if you have one or more of the following:

• Degree in Engineering, Telecommunications, IT, Computer Science, or Technology-related field.

• Ability to lead and drive projects to completion and balance multiple work assignments simultaneously.

• Critical thinking, problem-solving abilities, and decision-making skills.

• Ability to lead technical discussions with a group of individuals in the industry with varying technical positions.

• Six or more years of experience with SS7 tracing and the function of each note in a typical SIP call flow and the notes in an IMS/Application Server platform.

• Knowledge and understanding of 5G-NSA and 5G-SA architecture.

• Ability to work well both independently and in diverse teams.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity 

We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.