Job Description

Serve as the Chief Product Owner (Marketing portfolio lead) of designated portfolio of products and services leading and owning the marketing vision, strategy and prioritization of member programs and communications. Effectively promote the brand to members and prospective members in support of member-centric enterprise strategy and to achieve business goals. Act as business lead on complex issues requiring in-depth knowledge of organizational objectives and competing priorities. Build a differentiated, defensible positioning for Navy Federal product and service offerings and messaging platforms to inform execution of results-driven marketing communications. Demonstrate good judgement and works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

• Best Companies for Latinos to Work for 2024
• Computerworld® Best Places to Work in IT
• Forbes® 2024 America’s Best Large Employers
• Forbes® 2023 The Best Employers for New Grads
• Fortune Best Workplaces for Millennials™ 2023   
• Fortune Best Workplaces for Women ™ 2023       
• Fortune 100 Best Companies to Work For® 2024
• Military Times 2023 Best for Vets Employers
• Newsweek Most Loved Workplaces 
• Ripplematch Campus Forward Award - Excellence in Early Career Hiring
• Yello and WayUp Top 100 Internship Programs

From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values and celebrates diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran.

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position.

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

• Extensive experience in leading large brand, product and/or marketing campaigns with business risk and impact; to include strategy, execution, innovation, problem solving and decision making
• Extensive experience in client management, product marketing, and project leadership, including initiatives with marketing, advertising, product strategy, cross-functional teams and external partner team members
• Extensive experience leading, shaping and developing marketing plans and innovative solutions that drive results toward business priorities and goals
• Ability to multi-task and prioritize with minimal direction and assertiveness to change team processes quickly
• Significant experience in collaborating across organizational boundaries and building partnerships
• Advanced knowledge of state and federal financial and advertising laws, industry regulations, principles, and practices
• Advanced knowledge of financial and marketing industry trends, products, and services
• Advanced knowledge of product roadmap scoping and planning; experience working within agile frameworks
• Advanced experience with PCs and related software packages as well as learning different collaboration and product management tools
• Advanced skill influencing, guiding strategic thinking, synthesizing recommendations and building consensus with business partners based on data, insights, research available
• Advanced verbal, written, and interpersonal communication skills to deliver effective recommendations and presentations to groups of various sizes
• Advanced organizational, planning, and time management skills
• Advanced skill interacting with staff, management, vendors, and members diplomatically and tactfully
• Bachelor's Degree in a related field such as Marketing, Strategy, Business, Finance, or the equivalent combination of education, training, and/or experience

Desired Qualifications

• Master's degree in a related field such as Marketing, Strategy, Business, Finance, or the equivalent combination of education, training, and/or experience
• Advanced knowledge of NCUA regulations that govern the activities, products and services of the business unit
• Working knowledge of Navy Federal products, services, programs, policies and procedures
• Advanced knowledge of Navy Federal's functions, philosophy, operations, and organizational objectives
• Product Owner certification or equivalent training/experience
• Working towards customer Experience Foundations and/or Journey Mapping certifications or equivalent training/experience

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 820 Follin Lane, Vienna, VA 22180

• Drive and own the brand and product portfolio to plan and deliver marketing programs - champion brand and member, develop product positioning, value proposition, messaging, competitive differentiation, and go-to-market strategy for specific products and service offerings
• Provide portfolio inputs to Product Management/Marketing leadership for the departmental marketing roadmap Collaborate with analytics, segmentation and member insights teams to represent the member and market (including customer journey and target personas/segments) generated from consumer and competitive insights, driving the messaging, testing, and evaluation to achieve best in class customer experiences and engagement
• Lead quarterly Portfolio planning for portfolio providing prioritization and business context to delivery teams while keeping key stakeholders informed of any changes in strategy, approach, timing, challenges, or opportunities, to include, marketing leadership, business unit, and internal cross-functional scrum teams
• Build relationships with key corporate stakeholders and act as the face of product marketing to advocate, educate, and drive macro marketing strategies and facilitate execution of such marketing strategies
• Partner with customer journey owners, lead marketing related epics and feature prioritization; including value proposition design, campaign planning and execution, operational readiness, in addition to contributing to targeting identification and campaign analysis
• Lead Advertising Agency relationship, inputs and share out recommendations for portfolio including annual media planning inputs, ongoing development and evaluation of media plans, and creative; ensure integrated strategies and campaigns are executed and delivered against business goals
• Evaluate and report on campaign performance, test results/learnings, data insights, etc. to business units, cross-functional partners and all levels leadership
• Deliver compelling and effective communications/presentations to departmental and executive management, as well as socialization into all marketing activities
• Build and maintain thorough knowledge of Navy Federal's brand, products and services, research and competitive trends as well as member insights; provide thought leadership and recommendations for portfolio Business Units and external third-party partners
• Evaluate marketing progress through iterations with creative and messaging, or other delivery components, by developing acceptance criteria for delivery team
• Lead and assist special projects
• Mentor lower level team members
• Perform other duties as assigned