Job Description

To provide actionable business intelligence in consultation with management and associated partners for use in ongoing credit card portfolio management activities. Utilize industry best practices and data driven decision making to create optimal solutions that improve portfolio health/performance. Provide results/recommendations to senior management for credit card department and enterprise-wide strategic initiatives. Collaborate with internal/external stakeholders to ensure effective management of projects from inception through implementation. Considered a key contributor and thought leader on payments industry initiatives and projects.

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

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• Ripplematch Campus Forward Award - Excellence in Early Career Hiring
• Yello and WayUp Top 100 Internship Programs

From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position.

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

• Advanced knowledge of payments industry products, services, processes, requirements, and systems related to credit cards
• Advanced knowledge of state and Federal laws; industry regulations, principles, and practices; and company policies that govern the business unit's products/services
• Advanced knowledge of banking/financial industry trends, products and services
• Ability to synthesize results of analyses, develop and make recommendations and presents results to solve unique and complex problems
• Experience in collaborating across organizational boundaries and building partnerships across various functions
• Experience in leading large projects/initiatives which have business risk and impact
• Experience in Demonstrated track record of managing multiple initiatives and meeting changing requirements and priorities to accomplish objective
• Skill in producing desired results and achieving goals and objectives
• Effective skill in strategic thinking to write/develop comprehensive marketing plans
• Basic skill in building strategic and execution-focused plans and alliances with partner leadership
• Skill using innovative thinking to solve problems and facilitate the decision-making process
• Effective verbal and written communication skills
• Effective skill interacting with staff, management, vendors and members diplomatically and tactfully
• Effective skill to influence, negotiate and persuade to reach agreeable exchange and positive outcomes
• Effective skill in the use of Excel, PowerPoint, and data visualization software
• Bachelor's degree in Business, Finance, or related field or combination of training, education and experience

Desired Qualifications

• Master's degree in Business, Finance, or related field or combination of training, education and experience
• Advanced knowledge of NCUA regulations that govern the activities, products and services of the business unit
• Advanced knowledge of Navy Federal's functions, philosophy, operations and organizational objectives
• Experience in working with leadership and management in diverse and complex operational environments
• Consulting background/experience

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 820 Follin Lane Vienna, Virginia 22180 | 5550 Heritage Oaks Dr. Pensacola, FL 32526 (GPO)

• Provide strategic analysis, recommendations and help influence key decisions by senior department leadership regarding technology and financial market trends, and competitive analysis regarding identification of the department's strengths, weaknesses, opportunities, and threats
• Utilize performance measurements and indicators to identify areas for improvement; develop process improvement plans for each performance indicator or area identified
• Develop action plans for conducting internal analyses and collaborate with business partners to identify root causes for operational gaps and establish solutions
• Identify and communicate changing trends as identified through analysis
• Ensure effective initiative management from inception through implementation
• Perform qualitative and quantitative analysis using analytical techniques, tools, models, simulation, etc.
• Build financial forecasts, cost analyses, and Front Office reports to support and facilitate business decisions
• Serve as experienced subject matter expert regarding product functions and how they relate to other products and service
• Collaborate with key partners in development and delivery of solutions
• Collaborate with Member Research & Intelligence (MRID) and Product Marketing to compile/integrate and summarize data and key performance indicators used to create email campaign strategies to improve business results
• Participates in complex interdepartmental initiatives of significant business risk & impact
• Lead small initiatives or participate in portions of large/complex scoped marketing projects with guidance from senior staff and/or management
• Identifies and communicates key responsibilities and practices, evaluates results, and provides leadership and guidance to ensure successful implementation of business unit projects
• Serve on teams and task groups for projects/initiatives within the business unit &/or across the organization
• Perform other duties as assigned