Job Description

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

This new role reporting to the Director, Global Sales Compensation will be responsible for overall program planning and monitoring to ensure timelines are met and key stakeholders are aligned. The role is responsible for the development and execution of seamless, concise, clear communication strategies. Additional responsibilities include formalizing decision documentation and creating and managing process flows to enable effective communication. The role is integral to the execution of the program vision and will assist in developing and updating the roadmap utilizing a repeatable framework for future work.

Job Description:

Program Manager, Sales Compensation COE

The Sales Compensation COE team develops and executes impactful sales compensation strategies and programs for our sales teams across the globe.   We work in close partnership with Sales, Revenue Operations, Finance and Rewards to develop plan designs that effectively align performance and pay. The team provides overall program/plan governance while managing all operational and administrative functions to ensure timely and accurate payments to over 700 sales associates.  Key sets of analyses and assessments are conducted to continually monitor plan effectiveness as well as provide insight into trends and forecasts. The programs managed span multiple teams and geographies and rely heavily on close collaboration and partnerships.   

This new role reporting to the Director, Global Sales Compensation will be responsible for overall program planning and monitoring to ensure timelines are met and key stakeholders are aligned.  The role is responsible for the development and execution of seamless, concise, clear communication strategies.   Additional responsibilities include formalizing decision documentation and creating and managing process flows to enable effective communication. The role is integral to the execution of the program vision and will assist in developing and updating the roadmap utilizing a repeatable framework for future work.   

This right individual for this role is creative, organized, and able to juggle multiple priorities with ease.  He/she will have relevant experience in project/program management, change management, process documentation, and executing solid communication strategies.  We are looking for someone who can help translate very complex business problems into simple, easy to understand recommendations.  This position requires a high level of energy, great communication skills and perpetual enthusiasm to learn new skills and take on new responsibilities.  The ideal candidate is able to deal with ambiguity in a fast paced, team-oriented environment. 
 

Responsibilities include:

• Organize and lead planning activities resulting in the creation of the Sales Compensation design and operations release/program roadmap. Ensure alignment with Sales planning expectations and timing
• Lead effective project / program governance and stakeholder management, ensuring adequate understanding of timelines, resource needs, risks, contentions, and dependencies
• Collaborate with key internal & external stakeholders to create detailed project plan(s) to accomplish a multilayered program roadmap.
• Develop and manage communication materials and agendas for Steering Committee, Compensation Committee, compensation guidelines, plan documents, etc
• Identify program impediments and address including proper escalation to individuals/groups as needed
• Lead program retrospectives and commitment to improvement on a regular cadence
• Assess the current methodology, identify / rationalize gaps vs. best practices, and continuously improve the process to support our aggressive deployment schedule.
• Establish communications cadence, operational review meetings, and reporting progress against goals and status of initiatives to ensure appropriate program governance while build and maintain relationships to increase collaboration and productivity.
• Define and execute communication strategies for diverse stakeholder groups. Develop and manage ongoing meeting cadence calendars. 
• Lead development of communication material to include meeting materials and minutes;  decision documentation,  tracking follow up items,  plan overviews;  approval documents; governance items
• Set up and maintain departmental document repositories, global distribution lists, and various databases for leadership-level information dissemination and archiving.
• Exercise smart decision-making and effectively collaborate with other leaders and stakeholders to address key issues and roadblocks aggressively and in a timely fashion.
• Ensure measurable KPIs are developed for the program, and that they align to the overall KPIs for the product.

Professional experience requirements:

• Candidates from 3-5 years of experience in strategy, business operations, project/program management and/or change management.
• Typically requires a minimum of 8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years experience; or equivalent experience.
• Successful track record of managing complex programs with multiple milestones and timelines.
• Proven ability to develop effective, matrixed, cross-organization relationships, collaborating and communicating across business and technology stakeholders and multiple geographies
• Strong business acumen and strong voice of the customer across the program delivery lifecycle.
• Good knowledge of project management process, project management software tools, templates and management techniques
• Excellent verbal communication, presentation, collaboration and teamwork skills with demonstrated ability to gain trust, secure buy-in and influence change at all levels.
• Highly skilled in the creation of presentations, new reporting mechanisms and other documents. High attention to detail with ability to synthesize information from multiple sources and distill it in crisp, clear language appropriate for a variety of audiences.
• Strong analytical, strategic-thinking, problem-solving, and organizational skills as well as the ability to adapt quickly to changing priorities, assignments, and roles.
• Advanced proficiency in the use of Microsoft Office tools (Word, Excel, PowerPoint, and SharePoint) required. SQL nice to have
• Strong process orientation and demonstrated ability to define and document new or improved business and financial planning and management processes and reporting mechanisms. Demonstrated understanding of process improvement programs and processes, with experience driving them successfully within organizations highly preferred.
• Demonstrated ability to thrive in a team-based environment that is fast-paced, rapidly changing, and service-oriented.
• Proactive, resourceful, and creative in fully utilizing available resources and data to achieve excellent analysis.
• High level of attention to detail, including the ability to maintain meticulous records of projects and programs financials, issues, risks, decisions, schedules.

Key competency requirements:

• An inherent bias to action
• Proven leadership skills; self-motivated and a self-starter with a “Can do” attitude
• Team player, energetic personality, quality minded, focused, committed and able to work independently in a fast paced, changing environment
• High degree of professional confidence and credibility with effective presence, strong written and verbal communication skills, able to communicate technical concepts and plans at all levels
• Sharp business judgment, detail oriented yet able to always see the "big picture"
• Strong partnering and influencing skills in all mediums and throughout all levels of the organization including senior leaders
• Strong problem-solving skills, able to prioritize among many conflicting needs, advocate a course of action, and pursue it consistently

Subsidiary:

PayPal

Travel Percent:

0

-

PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.

The U.S. national annual pay range for this role is

$82500 to $187990

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

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