Knowledge, Skills, and Abilities:
Knowledge of:
Functional, operational and technical requirements of all systems used by assigned functional area(s).
Concepts of risk management, issue tracking, change management and requirements gathering.
Information technology support and technical documentation.
System analysis and business process modeling.
Principles of securities industry operations.
Business planning and analysis.
Skill in:
Clarifying system interface requirements and relationships.
Creating and interpreting process maps and flowcharts.
Interpreting client input, clarifying issues and developing solutions.
Conducting business process and systems, feasibility and cost justification analyses.
Preparing various reports, summaries, surveys and written recommendations.
Project planning, reporting and coordination across organizational lines.
Preparing and delivering written and oral presentations.
Operating standard office equipment and using required software applications.
Ability to:
Facilitate information gathering sessions ensuring that all viewpoints, ideas and problems are included in the project specifications.
Incorporate needs, wants and goals from different business unit perspectives into project specifications.
Attend to detail while maintaining a big picture orientation.
Solve complex problems and model the business and financial impact of proposed scenarios.
Ensure that all project activities have a focus on quality and adhere to any identified best practices.
Perceive information, linkages and trends to apply this knowledge to assignments.
Resolve complex analytical challenges, independently analyze information, and make recommendations based on analysis.
Solve problems with large, complex cross-functional systems and processes.
Read, comprehend and apply technical information.
Use collaborative skills to accomplish work as a team.
Organize and prioritize multiple tasks and meet deadlines.
Establish and maintain effective working relationships at all levels of the organization, including negotiating resources.
Incite enthusiasm, influence, and motivate individuals and project teams without organizational authority.
Provide a high level of customer service.
Communicate effectively, both orally and in writing, with all organizational levels.
Educational/Previous Experience Requirements:
Bachelor's Degree in the specific business function of assigned functional area or related field and a minimum of two (2) to three (3) years of experience in defining and documenting business and technical requirements and processes.
~or~
Any equivalent combination of experience, education and/or training approved by Human Resources.
Licenses/Certifications:
Certified Associate in Project Management (CAPM) preferred.
Appropriate series license(s) for assigned functional area or the ability to obtain within an established timeframe.At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.
We expect our associates at all levels to:
Grow professionally and inspire others to do the same
Work with and through others to achieve desired outcomes
Make prompt, pragmatic choices and act with the client in mind
Take ownership and hold themselves and others accountable for delivering results that matter
Contribute to the continuous evolution of the firm