Job Description

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life. What you’ll be doing...

The work you'll be doing will be managing and supporting enterprise customers for their business-critical services. You will be improving the customer experience and should be willing to take up the responsibility of taking ownership of assigned tasks, resolve tasks within assigned shift or correctly transition incident to oncoming shift if not resolved, track task to resolution.

• Performing troubleshooting and diagnosis of complex enterprise security device incidents.

• Understanding proposed architectural changes that will impact the customers business and be able to articulate outcomes to technical and non-technical team.

• Understanding Change Management participation to include; create/update/close change request in requisite change system, design change and submit change form, or review submitted change form and correct any deficiencies, stage or implement change and troubleshoot failed changes.

• Using vendor provided tools, log files, scripts, etc. to resolve complex incidents.

• Performing in-depth research of assigned problems to identify the best resolution and present information to customers and implement it.

• Performing monthly checks of device operations to include; OOB testing, backups, password management, etc.

What we’re looking for...

You are excited to work in 24x7 centers with complex, mission-critical, high transaction, high availability environments. You’re great at working in teams and can use your interpersonal skills to get your point across. You are self-driven and motivated, with good communication and analytical skills. You’re a sought-after team member that thrives in a dynamic work environment. You will be working with multiple partners so networking and managing effective working relationships should be your top most priority. Ideal candidate will have understanding of industry trends in all areas of Information Security.

You'll need to have:

• Bachelor’s degree or four or more years of work experience.

• Four or more years of relevant work experience.

• Experience and knowledge of firewall functionality includes Palo Alto, CISCO ASA, Checkpoint, Juniper (SRX, ISG, NetScreen, etc.), Fortinet.

• Experience and knowledge of Caching/Proxy/AV devices (Bluecoat, Cisco, NetCache).

Even better if you have one or more of the following:

• Strong verbal and written communication skills.

• Ability to work in a team environment.

• Knowledge of Global/Local load balancing devices (F5 (LTM, ASM, 3DNS), Cisco CSS, Alteon, Redline).

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to race, gender, disability or any other legally protected characteristics.