Job Description

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

What you’ll be doing...

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

The Sr. Director, Learning & Development is a high-impact role focused on driving learning excellence and leading the evolution and execution of Verizon’s Learning and Talent Technology Strategy enabling significant business transformation through innovation, driving revenue/growth, driving customer satisfaction, and employee engagement.

The Sr. Director will be a thought leader, strategist and architect responsible for Learning & Talent Platforms, Applications and Reporting Leadership; Guided Performance Support Leadership; Digital Performance Support Content and Knowledge Management Leadership; and Emerging Learning / Talent Technologies & Learning Media Production Leadership. In the Talent space this role will be responsible for visioning, integrating and optimizing technology enablement for all Talent COEs (Talent Acquisition, Strategic Workforce Planning, Succession/Talent Calibration, Performance and Development, Executive staffing, careers and internal mobility).  This role will be responsible for the connectivity of information and user experience across Talent COEs, with an emphasis on evolving the enterprise skills infrastructure .  The Sr. Director will work collaboratively across all GL&D, Talent & DEI, HRIS, and GTS (VCG, VBG, Corporate).  

This position will report to the VP-Global Learning & Development and oversee an $11M annual budget. The Sr. Director will lead a team of 91 FTEs in the US, UK, India, and Philippines (43% based in India and Philippines.) Their work supports 105K+ internal learners, 124K+ external learners, and 70K+ Verizon Business customers globally.

What you’ll be doing….

Learning / Talent Platforms, Applications and Reporting Leadership 

• Leads a team of learning/talent technology professionals and people leaders responsible for directional platforms and applications including Workday LMS, Degreed LXP, Watershed LRS, xAPI technology, Search, Censia, Beamery, Citizen Verizon Volunteer Portal.

• Directs Workday Learning administration, catalog management, and completion records.

• Directs the learning experience platform (Degreed LXP) integration with Workday and xAPI tracking technology and Learning Record Store.

• Directs AI/GenAI platforms supporting Talent Acquisition and Internal Mobility

• Directs the administration and governance of other learning technologies including: WebEx for vILT, The Game Agency, and Premium Content Providers (Udemy, LinkedIn Learning).

Guided Performance Support Leadership

• Leads a team of learning technology professionals responsible for digital adoption training and guided performance support for Verizon Consumer & Verizon Business  Sales and Customer Success/Support  teams (including BPO Partners) to drive improved ramp to productivity (new hires and new customer-facing systems releases), improved rep confidence, and reduced rep turnover. 

• Directs Guided Performance Support platforms/applications including Nintex (Kryon), Skyllful, and Zenarate. Guides instructional design teams to create innovative learning solutions that blend simulated systems environments with guided systems support, video practice, and AI coaching.

• Oversees the existing customer-facing systems training environments in partnership with VCG and VBG GTS teams ensuring training environment stability, reporting/communicating outages to GL&D delivery teams and GTS. Directs Learning in Production transition.

Digital Performance Support Content and Knowledge Management Leadership

• Leads a team of content authors, editors and knowledge management technologists responsible for the internal corpus of information and source of record for Verizon products, services, pricing, promos, policies, procedures across the enterprise. Focuses heavily on delivering content at the moment of need, in the flow of work for Verizon Consumer & Verizon Business  Sales and Customer Success/Support  teams (including BPO partners), as well as the HR Answers team.

• Directs the use of Search and GenAI technologies for knowledge presentation, right answers at the right time for end users contributing to reduced errors, employee experience/satisfaction, and customer experience/NPS.

Emerging Learning / Talent Technologies & Learning Media Production Leadership

• Leads a team of learning/talent technologists responsible for assessing, building/buying, piloting/ implementing, and evaluating learning/talent tools, applications and technologies.

• Leads a centralized team of multimedia professionals responsible for video production, graphic design, and high-end e-learning design, development, and programming in support of all GL&D. Sets the video, graphic, and e-learning design standards for instructional design.

• Directs learning/talent technology governance including info-security/global clearance and sourcing / legal review.

Talent Technology Enablement

• Leads Talent Acquisition technology enablement and user training  for applicant tracking system, the Careers site, job posting/distribution technology, integrations and process design for recruiter, candidate, and/or hiring manager processes including pre-hire assessments, drug and background, digital interviewing and scheduling, immigration, relocation.

• Leads the vision for cross-functional  design of information flow and user experience to accelerate the Talent Strategy across Talent COEs (Performance Management and Development, Strategic Workforce Planning, Succession/Talent Calibration, Executive staffing / agency portal / confidential req process, and careers and internal mobility).

People Leadership & Team Development (Direct and Indirect Reports)

• Leads GL&D Transformation for this team including onboarding, training and leading teams in US, UK, India and Philippines; ensures consistent execution of GL&D processes across all teams in all locations; evolves the “follow the sun” model.

• Inspires, coaches, and elevates all team’s talent. Is a role model, consultative partner, learning/talent leader, and creative collaborator. Identifies and retains top talent by creating an inclusive and motivating environment and nurtures career growth at Verizon.

• Manages team’s workload, sets priorities, allocates resources, and overcomes challenges to ensure all deliverables are on time and on budget.

• Builds a culture of team engagement across teams through assessing the overall health and wellness of the team, Pulse+ action plan implementation, team meetings and team activities.

• Collaborates with a broad network of internal sr. level partners in GL&D, Talent & DEI, HRIS, GTS, BU Operations to bring the right technology solutions at the right time to all learners.

• Establishes measurement systems and processes to evaluate the business impact of the talent/learning platforms and solutions.

• Participates as a strategic member of the Learning & Careers  Sr. Leadership team providing thought leadership on and execution of the learning/talent technology strategy.

Where you’ll be working…

This position will be a Hybrid role based in Basking Ridge, NJ or within proximity to a U.S. based Verizon office.

What we’re looking for… (Skills)

• Change Management.

• Cross-Functional Team Leadership.

• Employee Engagement / People Leadership.

• Strategic and Critical Thinking.

• Process and Project Management.

• Relationship Management & Networking Skills.

• Performance Consulting.

• Learning/Talent Vendor Management.

• Business & Financial Acumen including Budget Management

• L&D (e.g., adult learning theory) and Talent Expertise (e.g., Talent Acquisition processes).

You’ll need to have:

• Bachelor’s degree, or ten (10) or more years of work experience.

• Eight (8) plus years of L&D / Talent, or relevant work experience.

• Five (5) plus years management experience directly leading people.

• Ability to assess and evaluate data to determine ROI, user effectiveness, system functioning.

• Ability to lead large remote teams in multiple countries and multiple time zones.

• Experience and successful track record leading large scale, innovative technology initiatives.

Even Better if you have one or more of the following:

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

• Master’s Degree

• Verizon Leadership experience

• Deep operations and market knowledge

• Experience with enterprise-level Learning & Talent platforms/applications, AI / GenAI platforms/applications and technologies including: Degreed LXP, Workday Talent-related modules  (LMS, Talent Acquisition, Performance Management, Core, Job Catalog, Talent Optimization), Watershed LRS, xAPI tracking technology, Search, Content/Knowledge Management, Censia, Beamery, Zenarate, Google Gemini, Open AI/ChatGPT, Beamery (CRM, Marketing, as well as Events), Broadbean, Talent Acquisition providers (e.g., Assessment vendors, interview scheduler, digital interviewing, drug & background, relocation, immigration).

In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity 

We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.