Job Description

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life. What you’ll be doing...

Managed Services is a critical component to the success of the Verizon NaaS, SDWAN, and SaSe solutions. A streamlined Managed Services product portfolio will enable Verizon to deliver more flexible, cost-efficient business solutions to our customers with a consistent experience globally.

As a Senior Manager Managed Network Services, you will be an integral part of the Verizon Business Group Product and Marketing organization that owns the customer experience, business model, P&L, product and feature development, prioritization of the product roadmap, and marketing for impactful managed services solutions. You will work closely with customers, sales, and product marketing to define customer requirements for the streamlined MNS offering, with the Technical Product Solutions, GTS, and GNT organizations to deliver upon these requirements. Additionally, you will work with product and integrated marketing to launch these managed services as part of the broader Verizon Business product portfolio to the relevant BU channels.  You will proactively track bookings, revenue, attach rates, and margin performance and recommend any corrective actions to deliver on the product’s business plan.

• Applying your knowledge of the global enterprise and public sector market, the Verizon managed services offering, the competition, regulatory, and most importantly insights from customers to build and iterate on a global Managed Services product strategy in close alignment with your peers of the NaaS, SDWAN, SaSe, MSS, and CPE product teams, so that managed services remain an enabler and a differentiator to the broader portfolio.

• Prioritizing Managed Services requirements, defining the vision and business strategy for Managed Services, identifying and tracking KPIs, and using them as a cornerstone for communicating to your stakeholders. You will communicate technical, commercial, and CX requirements as needed.

• Managing, optimizing, and streamlining the core Managed WAN Services Portfolio domestically and globally. 

• Applying the concepts of the Open Services Framework to define a new approach to Managed Services. We aim to split out the Managed Services from the underlying Technology products (e.g. SDWAN, Private IP, and others) with the goal of creating a single managed service across the entire product portfolio of technology products and aligning this service with the customer buying cycle (advice, get, use).

• Owning the P&L for Managed services, taking into account the HCL impact, evaluating the impact of the current cloud base management, and orchestration platforms vs the more traditional CPE cost base approach.

• Thinking out of the box by evaluating better-combined wireline and wireless managed services solutions which can differentiate Verizon’s NaaS offering globally.

• Always thinking customer and digital-first when reviewing new capabilities to accelerate and/or address gaps in the Managed Services Portfolio.

• Authoring collateral, FAQs, white papers, and presentations that can be leveraged across Verizon, external partners, and customers.

• Interacting with senior-level executives within Verizon and with customers to tie together the Verizon strategy goals with delivering on customer objectives.

What we’re looking for...

You’ll need to have:

• Six or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.

• Experience in Product and/or Service Management. 

• Experience with enterprise customer analysis, trends, market acumen, technical proficiency, and/or strategic thinking.

• Experience in operating within a multi-channel/multi-region brand.

• Experience with data and/or analytics. 

Even better if you have one or more of the following:

• Experience in the public sector. 

• Experience and/or knowledge of industry-leading FWA solutions and automation.

• Experience with data and analytic orientation for evidence-based decision-making. 

• Ability to make data-driven decisions to drive product growth and profitability. 

• Experience and/or knowledge of Verizon's domestic and global product offerings across Broadband, Internet services, NaaS, SDWAN & SaSe, MNS, and/or Wireless solutions.

• Ability to conceptualize new, innovative applications/services and justify design, build, and/or buy decisions using solid ROI analysis.

• Strong product intuition and user empathy.

• Experience in leading cross-functional teams and motivating/inspiring them to go the extra mile, even in uncertain circumstances.

• Experience working in a dynamic environment where diverse perspectives are respected and considered for creative solutions to difficult problems.

• Entrepreneurial self-starter who is self-motivated, but also a team player with a professional presence.

• Excellent communications and prioritization skills, and strong business acumen.

• Strong cross-functional skills, can motivate people not on their direct team.

• Expertise in product portfolio management, and understanding product P&L.

• Demonstrated ability to influence at all levels of the organization.

• Ability to communicate the value of the offering to customers, stakeholders & leaders.

• Ability to Identify future potential and opportunity space for your product and get your teams, customers, and business network excited about it.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity 

We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.