Job Description

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life. What you’ll be doing...

As a Senior Technical Manager for the Consumer security and FinTech development team you will lead the Operation (QA, Devops and Support) Team  of Verizon Protect , Fraud prevention,cloud and Verizon Visa Card. You will have the opportunity to build a highly scalable secured  platform for Security solutions. You will build products and services that will have a huge impact on how consumer security and Fintech platforms and solutions will be built in the future. 

• Manage a high performing team of 5-10 engineers & engineering leads who work across  QA, Devops and Support. 

• Lead and Manage the QA, Devops and Support  team, Providing Guidance, mentorship and support to the product like Consumer security, Identity, cloud and Fintech solution. 

• Develop and implement a comprehensive QA strategy to ensure product Quality and customer satisfaction. 

• Establish QA,Devops,Support Process, Standard and Best Practices to be followed across the organisation. 

• Collaborate with Designers, Developers, Product Managers, DevOps, Support, and vendors to Define Quality standard, requirements, communicate issues, prioritise fixes, and ensure overall alignment with the Project Goal

• Monitor QA, Devops and Support Metrics and KPIs to track performance and effectiveness

• Conduct regular review/audit and inspections in Test execution results. 

• Manage QA, Devops and Support  resources, Budget and Timeline effectively.

• Manage SOW Creation and Renewal , Collaborate  with Finance , Legal, sourcing ,Asset Team, Corporate security, onboarding Team to hire, onboard, manage and offboard SOW Vendor.  

• Communicate QA Strategies, initiatives and results to senior management and stakeholders. 

• To Evaluate the user interface(UI)  and user experience (UX) to ensure ease of use, intuitive navigation, and overall user satisfaction

• Verify that all feature and functionality of the application works as expected according to the requirements

• To ensure that the Application functions correctly across different devices, Operation systems, screen sizes, and Resolution 

• Assess the application's performance in terms of speed, responsiveness, and stability under various conditions such as different network speeds and device capabilities. 

• Ensure platform infrastructure is stable and reliable with Auto scaling, Failover, Performance/Load Testing and Redundancy Testing

• Plan to Identify and Address potential security vulnerabilities such as data breaches, unauthorised access, and encryption issues. 

• A good analytical aptitude to apply quality assurance principles to all aspects of work

• Strong organisation skills and the ability to work successfully with onshore and cross-functional team

• Continuously improve the QA Process based on the feedback received from the Team. 

• Additionally, this role will drive AI Initiatives in QA, Devops and Support and act as a Scrum Master to ensure agile best practices. 

What we are looking for…

You will need to have:

• Bachelor's degree or six or more years of work experience.

• Experience in Quality Assurance/ Devops/Support with managing engineering teams.

• Strong Leadership and Team Building skills.

• Strong knowledge of QA, Devops and Support Methodologies, tools and processes. 

• Experience in Leading and Managing QA, Devops and Support Team

• Excellent communication, analytical , problem solving  and interpersonal skills

• Ability to prioritise and  Manage multiple projects and tasks effectively.

• Expert in IOS and Android App automation using Robot Framework, Python, and Appium.

• Leverage AI for all the QA, Devops and Support work scope in the Automation. 

• Should be able to integrate mobile automation suite with Device farm, Browser stack to leverage and trigger on different devices

• Experience with Xcode, Android Studio, ADB, and Charles Proxy

• Highly Skilled in Python programming and Requests Library for Backend Automation

• Knowledge of cloud technologies - AWS preferred

• Experience with containers and orchestration tools like Docker Kubernetes and EKS.

• Should have hands-on experience working in Jenkins, Git, Jira, Confluence, any test management system, etc.

• Good Understanding and working experience with Linux

• Hands-on experience in bash or some shell scripting.

Even better if you have:

• Ability to make meaningful technical and business trade-offs with extensive knowledge of data engineering tools, technologies and approaches.

• Lead distributed agile development processes and methodologies.

• Experience in AI-Driven Application Development (ML Models , AI Based security).

• Hands-on experience in QA Test Tools like Jmeter, Load runner, and POSTMAN.

#TPD6VNONCDIO

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to race, gender, disability or any other legally protected characteristics.