Job Description

Service Quality Engineer

Job Description

Department:

Engineering

Job Status:

Full Time

FLSA Status: 

Salary Exempt

Reports To:

Area Engineering Mgr.

Location: 

States within the U.S.

Travel Required:

25%-75%

Work Schedule: 

Mon.-Fri. 8 a.m.- 5 p.m.

Positions Supervised:

SRE

POSITION SUMMARY: Service Quality Engineers (SQE) use their technical knowledge and experience along with their interpersonal skills to support in-house engineering and communication efforts with our partners.  Additionally, they drive improvements in efficiency in the field through proper use of the Evolution Service Quality System (EVO SQ System).

ESSENTIAL FUNCTIONS: (The following duties and responsibilities are all essential job functions, as defined by the ADA, except for those that begin with the word 'May.')

• Leads all communication efforts with the assigned Evolution client and/or partner.
• Understands all contract items and applies proper reasoning and foresight to keep partnership strong.
• Ensures all Evolution-defined & Client-defined service quality issues are in the EVO SQ System.
• Ensures all RCAs identified from within the EVO SQ System are properly resolved and communicated.
• Coaches SRE(s) to ensure all RCAs receive proper engineered solutions.
• Performs other related duties as assigned to assist with successful operations and business continuity.

POSITION REQUIREMENTS

• Successfully passes background check and pre-employment drug screening.
• Possesses a valid U.S. Driver’s License.
• Daily predictable attendance.

Qualifications

EDUCATION/EXPERIENCE LEVEL

• Bachelor of Science in Engineering, or equivalent technical field
• Minimum 4 years of hydraulic fracturing experience, preferably with electric and/or turbine activities
• Prior business development experience, in-house experience, and/or leadership training

QUALIFICATIONS, SKILLS COMPETENCIES, AND ABILITIES

• Strong interpersonal communication, with a desire to build and maintain relationships
• Proficient use of Microsoft Office, digital tools, apps, and other advanced software
• Desire and ability to innovate, both internally and in our partnerships
• Ability to manage team members and the inherent essential teamwork with other departments
• Self-motivated and able to work independently
• Ability to effectively multitask and pay attention to detail
• Strong verbal and written communication skills

QUALIFICATIONS FOR ADVANCEMENT

• Demonstrated exceptional interdepartmental problem-solving and communication
• Advancement to SME within TapRooT and EVO SQ
• Impeccable technical and presentation skills recognized from respective client partner(s)
• Very developed client-partner relationships
• Proven leader in projects associated with client partner(s)

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

Frequently required to walk, sit, climb, bend, reach, and squat/kneel. An SQE works primarily indoors and will be sitting for prolonged periods at a desk while typing on a computer, whether in home office, corporate office, client office, or EVO jobsite.  Must be able to access and navigate each department at the organization’s facilities. When required to go to a wellsite, the SQE’s work environment may include exposure to hazardous materials, operating conditions, audio up to 85 dB, and inclement weather, including typical and atypical outdoor elements and extreme cold and hot weather temperatures. Given these conditions, if visiting a pad, the SQE may be required to wear company-mandated and issued personal protective equipment (PPE) (fire retardant coveralls, safety hat, steel-toe boots, safety glasses, ear protection, and safety gloves) and must strictly adhere to all safety policies. SQEs must be able to lift 25 lbs. independently.   

Work hours may include early morning, late afternoon/evening hours, and weekends in combination depending on job necessity.

The Company is committed to the cause of equal employment opportunity for all employees and applicants, thus abiding by all applicable state and federal laws.  Our practices regarding employment, job promotion, compensation, training, and termination do not discriminate on the basis of race, color, religious creed, age, sex, national origin, veteran's status, disability, pregnancy, genetic information, or any other legally protected status.  It is expected that all employees, both management and staff, will fully support these nondiscriminatory policies.

The company has reviewed this job description to ensure essential functions and duties have been included. It is not intended to be an exhaustive list of all functions, responsibilities, skills, and abilities. 

Revised: 08/2023