Job Description

Deliver ServiceNow technical engineering and governance oversight for the platform and apply knowledge of architecture and engineering principles. Research, evaluate, design, implement, and maintain ServiceNow system and product solutions, in collaboration with other architectural and engineering stakeholders. Provide platforms specific technical direction and engineering support to products delivery teams. Develop and maintain expert knowledge of evolving ServiceNow engineering industry technologies/competition, concepts, and trends aligned with organizational strategy and standards.  This role requires a strong understanding of platform specific capabilities

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

• Best Companies for Latinos to Work for 2024
• Computerworld® Best Places to Work in IT
• Forbes® 2024 America’s Best Large Employers
• Forbes® 2023 The Best Employers for New Grads
• Fortune Best Workplaces for Millennials™ 2023   
• Fortune Best Workplaces for Women ™ 2023       
• Fortune 100 Best Companies to Work For® 2024
• Military Times 2023 Best for Vets Employers
• Newsweek Most Loved Workplaces 
• Ripplematch Campus Forward Award - Excellence in Early Career Hiring
• Yello and WayUp Top 100 Internship Programs

From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position.

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

• Bachelor’s degree in information technology or the equivalent combination of training, education, and experience.
• Extensive Hands-On ServiceNow platform engineering and architecture experience with additional knowledge of integrated technologies.
• Extensive understanding of ServiceNow capabilities and applying the platform to meet business goals.
• Advanced knowledge and application of enterprise and solution architecture concepts using the ServiceNow platform.
• Strong experience in the ServiceNow platform and proper use of the data model (CSDM).
• Advanced knowledge of engineering disciplines; including operational platform and integration patterns and protocols.
• Expertise in consultative approaches with stakeholders. 
• Demonstrable understanding of IT operations and service management practices.
• Experience leading discussions related to ServiceNow implementations of products and data.
• Experience in hybrid operating system environments; Unix, Windows, Network, Cloud, Containers, Serverless
• Experience with platform planning, testing, and validation.
• Advanced organizational, planning, and time management skills.
• Advanced skill exercising initiative and using good judgment to make sound decisions.
• Expert verbal and written communication skills.

Desired Qualifications

• Experience with designing and executing platform governance models.
• Experience using the ServiceNow common service data model (CSDM).
• Experience connecting the platform data to organizational outcomes (e.g., portfolio management).
• Experience with agile delivery with a focus in SAFe.
• Experience in knowledge base for documentation and knowledge transfer efforts.

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 820 Follin Lane, Vienna, VA 22180 | 5550 Heritage Oaks Dr. Pensacola, FL 32526 | 141 Security Dr. Winchester, VA 22602 

• Apply ServiceNow platform expertise to promote and guide business solutions.
• Supports the definition, guardrails, and execution of the ServiceNow technical governance processes.
• Drive standardization and best practices for the effective operations of ServiceNow platform architectural model to drive value delivery.
• Works with the ServiceNow platform owner, architecture, engineering, and development to achieve organizational outcomes.
• Coordinate with a team of platform technical experts to achieve governance and organizational outcomes.
• Coach and apply technical standards with service and operational partners and product owners.
• Provide engineering ability, leadership, and mentorship of platform concepts and patterns.
• Perform engineering technology research, procurement support, deployment, and configuration for new and modified systems.
• Provides and coordinates technical evaluation of demand against platform architecture, capabilities, and practices, including considerations for integration, performance, and security.
• Design solutions and solution alternatives, effectively solicit, and incorporate feedback, and present options to all levels of leadership.
• Present clear, organized, and concise information to all audiences through a variety of media to enable effective business decisions; ability to communicate across the organization at all levels.
• Ensure the security and integrity of system and product solutions including compliance with Navy Federal, industry, architecture, engineering, and information security principles and practices.
• Supports remediation and health activities of the platform.