Job Description

The Global Markets CRM Engineering team is responsible for building a world-class Client Relationship and Service Management system for our Global Markets division, including sales, sales trading, operations and client services users globally across all products. The CRM solution offers a comprehensive platform to enhance collaboration and focused client strategy development, deliver management analytics and insights, and provide sales and client service productivity tools to support workflow efficiencies, enhance client relationships and drive new revenue streams and business models.

Your Impact 

The CRM Engineering team is composed of driven, talented and passionate strategists, product designers, and engineers, who work closely with client facing business and operational teams to change the expectations of the user base and deliver intelligent workflows and exciting, impactful analytics. At the core, CRM engineer’s drive creativity, innovation, and productivity by developing best in class technology, leveraging both Salesforce and internally developed services. We are an equally technical and business savvy, top-performing team.

CRM engineers have tremendous responsibility working with teams across the firm to execute on product plans and deliver digital solutions. Our CRM engineers are entrepreneurially minded, working to solve complex business, technical, and design challenges to leverage Goldman Sachs’ thought leadership and help drive transactions and business relationships.

How will you fulfill your potential?

• Lead the technical design and architecture discussions for Salesforce projects
• Manage day-to-day oversight of developer resources across multiple workstreams
• Perform code reviews and provide mentorship to developers, to ensure best practices and coding standards are followed.
• Design, develop, test, and deploy high-quality Salesforce solutions using Apex, Visualforce, Lighting Web Components (LWC), and other Salesforce technologies.
• Collaborate with business stakeholders to translate requirements into technical specifications.
• Stay updated with latest Salesforce features and releases, and implement new functionalities as needed.
• Serve as primary point of contact for Salesforce application support and resolution. 
• Troubleshoot and resolve complex technical issues. 
• Lead formal incident management process and root cause analysis.
• Manage and prioritize support queries, ensuring timely resolution and communication with stakeholders.
• Develop and maintain comprehensive documentation for support processes, configurations, and customizations.
• Lead and participate in project planning, status meetings and reviewing requirements with developers.

Qualifications:

• At least 7-10 years professional experience, with experience managing and developing small to mid-size developer teams. 
• 5+ years of experience in Salesforce development in administration, with Salesforce Administrator and Platform Developer I certification
  • The candidate must have in-depth knowledge of Salesforce sales cloud, service cloud, standard objects, sharing settings, general configuration and setup menu.
• Strong expertise in Salesforce technologies, including Apex, Visualforce, Lightning Components and Salesforce APIs.
• Experience with Salesforce integrations using REST/SOAP APIs, middleware, and ETL tools.
• Proven experience of diagnosing issues from error codes, logging, de-bugging in process builder, workflows, apex, objects, FLS, etc.
• Strong understanding of Salesforce security, data management and best practices.
• Strong research and problem-solving skills, with ability to troubleshoot complex issues
• Hands-on experience designing and developing Lightning Web Components
• Hands on experience with DevOps tools and practices for Salesforce development and deployment.
• Familiarity with waterfall and Agile/Scrum methodologies.
• Independent thinker and self-starter with proven ability to execute in complex, sophisticated and fast-paced environment.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with technical and non-technical stakeholders.

Preferred Skills:

• Familiarity of CI/CD processes and tools for Salesforce 
• Solid understanding of and experience with ETL tools like the Informatica cloud and/or Mulesoft
• Experience with relational databases, including work with SOQL, MySQL, SQL Server, Oracle, or other common RDBMS.

ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. 

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers. 

We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html

© The Goldman Sachs Group, Inc., 2024. All rights reserved.

Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity