Job Description

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life. What you’ll be doing...

As a Business Analyst in the VCG Value Segment Organization, you will play a vital role in understanding and analyzing the business needs and requirements of the organization. You will collaborate with multiple stakeholders from various teams, including product management, marketing, operations, and IT, to identify opportunities, define business strategies, and drive efficient and effective solutions. Your responsibilities will involve conducting research, gathering and documenting requirements, analyzing data, and supporting the implementation and optimization of VCG systems and processes.

Key Responsibilities:

1. Requirements Gathering and Analysis:

   - Collaborate with stakeholders to understand business needs and objectives.

   - Conduct grooming sessions to gather requirements.

   - Analyze and document business processes, workflows, and use cases.

   - Identify gaps and opportunities for improvement in existing systems and processes.

2. Business Process Analysis and Design:

   - Evaluate and analyze business processes to identify areas for optimization.

   - Propose and design solutions to streamline operations and improve efficiency.

   - Collaborate with cross-functional teams to define and document new business processes.

3. Data Analysis and Reporting:

   - Collect and analyze data related to telecom operations, performance, and customer behavior.

   - Generate reports and present actionable insights to stakeholders.

   - Identify trends, patterns, and opportunities for business growth and optimization.

4. Telecom System Implementation and Enhancement:

   - Collaborate with IT teams and vendors to implement new telecom systems and technologies.

   - Participate in system testing, validation, and user acceptance activities.

   - Provide guidance and support during system enhancements and upgrades.

5. Stakeholder Management and Collaboration:

   - Build strong relationships with stakeholders from various departments.

   - Facilitate communication and collaboration between business and technical teams.

   - Present findings, recommendations, and project updates to stakeholders.

6. Industry and Market Research:

   - Stay updated with industry trends, regulations, and emerging technologies.

   - Conduct market research and competitive analysis to identify business opportunities.

   - Evaluate the impact of market changes on telecom services and operations. What we’re looking for…

You will be a good team player and have a go-getter kind attitude with good interpersonal skills. Understanding the requirements and building a good work culture with onshore-offshore. Adhering to the organization priorities and policies. Building external stakeholder communication with business stakeholders, Dev, UAT & E2E teams & PMO teams You’ll need to have:

• Bachelor’s degree and Four or more years of work experience.

• Four or more years of Business Analyst experience

• Proven experience as a Business Analyst in the telecom industry

• Solid understanding of telecom operations, technologies, and industry standards

• Proficiency in data analysis and reporting tools.

• Excellent communication and presentation skills.

• Ability to work collaboratively in cross-functional teams.

• Familiarity with project management methodologies.

• Knowledge of regulatory requirements and compliance in the telecom sector.

• Experience with telecom billing systems, CRM systems, and network management tools is a plus

• Two or more years of experience in handling Jira dashboards

Even Better if you have

• Manual QA/Testing experience.

• Proficient in creating and executing database queries

• Excel skills

• Google slides/Microsoft PPT slide creation experience

• Knowledge in UNIX / SQL

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

Scheduled Weekly Hours

40

Diversity and Inclusion

We’re proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.