Job Description

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life. What you’ll be doing… 

This job posting is for the retail experience design team building experiences for the Verizon retail digital touch-points.  As part of the retail experience team you will get the opportunity to work and explore latest technology for  the assisted sales experiences for both Verizon agents and customers.

As a Senior Experience Designer III, you should have several years of experience in design and skills that are at an advanced level, with demonstrated experience leading design on multiple, more complex design programs or product. A Senior Experience Designer III is differentiated by their strong role in shaping processes and developing points of view based on a deeper understanding of stakeholder motivations and business, technical, and customer context. Additionally, as a Senior Experience Designer III you may be more involved with the onboarding and recruiting experience as they grow mentorship skills for Lead-level and above work. 

• Working independently with some guidance to identify and solve larger, more open-ended problems and help plan overall approach. 

• Judging solution quality and context appropriateness.

• Playing a role in evolving the design system by proposing updates and participating in feedback opportunities.

• Actively exploring user context, and engaging in targeted user centric activities.

• Participating in user insight gathering activities. Participating in analysis of observations to develop insights. Designing solutions that leverage user insights.

• Understanding motivations and drivers of partners and stakeholders to effectively design solutions within Verizon's business context and revenue model.

• Identifying project needs and engaging stakeholders in conversation to fully understand needs.

• Presenting work and engaging in constructive dialogue with stakeholders to understand the context of requirements and ensuring strong design rationale. 

• Persuasively presenting overall design solutions and rationale to Business partners and key stakeholders.

• Consistently providing discipline mentorship in areas of expertise.

• Playing a lead role in mentoring new team members, with a focus on craft and process.

What we’re looking for:

You're an expert design practitioner who grounds user-centered design solutions in product, tech and business strategies. You excel in at least one core discipline, are able to work independently and deliver within deadlines. You're a model and mentor for designers in your areas of expertise on your projects and contribute more broadly to our communities of practice. You demonstrate growth as an individual practitioner and facilitate the growth of your peers.

You'll need to have:

• Bachelor's degree or five or more years of work experience

• Proficiency in UX, digital design skills and prototyping

• Experience in user centric design overall.

Even better if you have:

• Bachelor’s or Master’s degree in Design

• Portfolio is all professional work.

• Contribution to multiple design programs or shipped products with a large user base.

• Contribution to overall product success.

• Experience designing across a variety of platforms, audiences, and domains.

• Demonstrated in understanding of the broader business, technical, and customer context.

#CXO

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

Scheduled Weekly Hours

40

Diversity and Inclusion

We’re proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.