Company Description 

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to revolutionize commerce globally to make moving money, selling and shopping, personalized and secure.  

PayPal’s innovative technology and approaches to payments, coupled with an increasingly complex and demanding legal and regulatory environment, provide robust challenges which offer motivated and driven attorneys impactful career opportunities to work with creative clients in a fast paced, cutting-edge culture. 

Sr. Manager, Legal Operations Technology 

The customer is at the center of everything we do at PayPal. As a leader in financial technologies, PayPal teams are cross-functional and inspired by the goal of improving the financial wellbeing of people and businesses around the world. Our cross-functional teams’ partner across the PayPal family of companies as one team to deliver unique and meaningful products for millions of customers around the world. 

The PayPal Legal Operations team is seeking an experienced, highly engaged, innovative and dynamic Sr. Manager to join our team. In addition to managing the Legal Operations Technology team, the primary focus of this role will be managing the department’s technology portfolio and process optimization initiatives. Experience evaluating, implementing and maintaining legal department technology solutions (e.g., document management, knowledge management, workflow solutions, AI, contract management/self-service contracting, eBilling/matter management, etc.) is required.  

Primary Job Responsibilities 

• Tools and Technology: 

• Serve as owner of Legal Department’s technology portfolio and 3-year roadmap and act as lead liaison with corporate IT team and escalation point for key decisions on legal technology priorities. 

• Responsible, in close coordination with the corporate IT team, for tracking the progress and performance of the Legal IT portfolio and making recommendations to management on the technology direction for the department.   

• Spearhead legal technology projects, including reviewing/assessing potential new technology solutions, new system launches, system upgrades, and product enhancements. 

• Serve as business system owner for systems and technology solutions owned by Legal Operations – and manage the vendor process end-to-end (includes selection, implementation, testing, global rollout and training, and maintenance for any new or existing software and tools.) 

• Identify opportunities to leverage technology solutions, including AI, to enhance business and legal issues as well as drive automation across the department. 

• Knowledge Management: 

• Assist with further build-out/enhancement of Legal Department’s internal and company-facing portals. 

• Create self-help tools (dashboards, toolkits, on-demand trainings/FAQs, etc.) to support knowledge management throughout the function. 

• Document existing policies, procedures and guidelines; develop one-stop shop for online resources and training and formulate education plan around such policies/processes. 

• Operational Excellence: 

• Help translate Legal Department goals and priorities into strategic vision for Legal function.  Assist with collection and assessment of benchmarks/metrics/KPIs. 

• Lead process optimization initiatives that look at how people, process and technology can be transformed to improve how we operate as a legal function as well as the enterprise. 

• Ensure cross-functional alignment.  Create and drive relationships with other key company functions, such as HR, IT and Finance. 

• Serve as a champion and change agent shaping the culture of the department.  Assist with development, implementation and enhancement of department processes. 

• Support the implementation/roll-out of Company programs and practices to the function, promoting key leadership messaging. 

• Proactively seek ways to improve current processes to maximize productivity, workflow, and maximize department’s efficiency. 

• Provide support for special projects as requested.  Support Sr. Director of Legal Operations with various ad hoc projects. 

Job Requirements 

• High level of professionalism and emotional intelligence 

• Excellent written, communication, research, and presentation skills 

• Experience with fiscal and budget management and general project management in a technical environment; drafting business cases/ROI analyses. 

• Strong project management skills - consistently completes projects on-time with great attention to detail. 

• Strong working knowledge of, and hands-on practical experience with, technology tools and applications typically used in Legal department settings 

• A demonstrated understanding of how to develop, implement, and enhance processes. Eager to learn new things and apply knowledge to innovate, improve/simplify processes. 

• Thrives in a global, fast-paced, and dynamic work environment.  Ability to manage high job complexity and constant multi-tasking.  Well organized, able to prioritize well, work efficiently.  Shows flexibility as workloads fluctuate. 

• Demonstrated ability to influence and work effectively with global teams at all levels (including senior leadership) within a highly matrixed organization. 

• A genuine interest and ability to connect with, build and maintain relationships with people at all levels and across organizational and geographic boundaries. 

• Experience developing strategic or departmental planning materials that required consensus gathering from multiple constituents.  Strong business partnering skills. 

• An ownership mentality – sees tasks through to completion.  Goes the extra step to proactively seek out answers to problems that may fall outside his/her area of expertise.  

Basic Qualifications 

• Bachelor’s degree (B.A. or B.S.) with a focus in Business or Technology preferred. 

• 7-10 years prior relevant experience.  Experience working with large, geographically dispersed team preferred. 

• Experience in project management; leading large-scale projects/programs, preferably in a Legal department or firm; understanding of full project lifecycle management. 

• Strong technical skills; proficient in all Microsoft Office applications including Microsoft Project; familiarity with Legal technology (CLM, KMS/DMS, eBilling/Matter Management, Workflow Automation, eDiscovery, etc.). 

• Working knowledge of corporate finance/budgeting practices.