Job Description

Team Overview: 

At Navy Federal, a member-focused approach is our strategic foundation, and we have invested in developing enterprise capabilities to better understand and serve our members. The Member Strategy Office consolidates these capabilities to enhance service and deliver greater value to our members.

The Enterprise Analytics and Insights team focuses on building and deploying data and analytics capabilities across the enterprise, including making data accessible to all, to gain deep insights into our members' behaviors, trends, and needs.

The Summer Associate will work in a flexible hybrid manner and report to leadership at our Vienna, VA campus. Responsibilities will include analyzing data and competitive trends to identify areas of opportunity, then creating recommendations to influence decision-makers. Focus areas may include personalizing experiences through segmentation, evaluating the FinTech landscape, optimizing forecasts, and understanding how engagement is adapting, among other things. It is essential for the team member in this position to be a strong data storyteller, quickly grasp the evolving member strategy, and connect detailed data to broader business trends to identify data-driven recommendations that yield results.

This role is part of the Member Analytics Team, a diverse group of analysts dedicated to supporting the overall financial well-being of our members. The MA team has extensive expertise in data analysis, analytical research, and data storytelling. We apply these skills daily as we support the Member Strategy Office on various reporting initiatives and deep-dive analyses, assisting executive leadership in executing the strategic direction and roadmap.

The Summer Associate Program is a 12-week internship program beginning in May 2025 and ending in August 2025. Students will work on impactful projects and meaningful work during their internship. To qualify for this position, applicants must be currently pursuing a degree from an accredited college or university and have an anticipated graduation date of December 2025 or later.

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

• Best Companies for Latinos to Work for 2024
• Computerworld® Best Places to Work in IT
• Forbes® 2024 America’s Best Large Employers
• Forbes® 2023 The Best Employers for New Grads
• Fortune Best Workplaces for Millennials™ 2023   
• Fortune Best Workplaces for Women ™ 2023       
• Fortune 100 Best Companies to Work For® 2024
• Military Times 2023 Best for Vets Employers
• Newsweek Most Loved Workplaces 
• Ripplematch Campus Forward Award - Excellence in Early Career Hiring
• Yello and WayUp Top 100 Internship Programs

From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values and celebrates diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran.

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position.

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

• Currently pursuing a bachelor’s or master’s degree in related field
• Experience with research, analysis, and data manipulation
• Experience using data and analytic tools such as: PowerBI, Databricks, SQL, Python, R, or Tableau 
• Good communication and presentation skills
• Comfort working with large datasets and telling stories with data
• Ability to work independently and think outside of the box
• Strong strategic, critical, and analytical thinking skills
• Basic knowledge of financial services/payments a plus

• Analyze member data to understand, predict and identify opportunities to influence member behavior through predictive and prescriptive analytics
• Develop recommendations for strategic initiatives or program changes that MSO could/should pursue based on findings, support recommendations with data and empirical evidence, and develop a roadmap or action plan as applicable
• Develop and present proposal on findings from analysis and research to management up to and including senior executives
• Become integrated into and participate in the day-to-day strategy, analysis, and operations of the team