Job Description

Workforce Intelligence (WFI) is a new branch of Workforce Optimization within Contact Center Operations (CCO).  WFI is a highly skilled cross-functional team that has a passion for creating effective analytic solutions and driving business decisions with the use of machine learning models and data insights while easing the workload of teams through the development of applications and automated solutions.  As a team, we are responsible for the data management lifecycle, providing reliable workforce insights, creation and management of new analytic capabilities, and development of innovative automated solutions to everyday problems. The Summer Associate with work alongside the resident Application developer to develop automation solutions and front-end web user interfaces for the Workforce Optimization teams.

Potential Project:

• Develop applications that align with business needs or enhance existing workflows
• Design solutions that streamline data collection and /or metric building
• Design back-end solutions in SQL to connect with front-end application system

   

The Summer Associate Program is a 12-week internship program beginning in May 2025 and ending in August 2025. Students will work on impactful projects and meaningful work during their internship. To qualify for this position, applicants must be currently pursuing a degree from an accredited college or university and have an anticipated graduation date of December 2025 or later.

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

• Best Companies for Latinos to Work for 2024
• Computerworld® Best Places to Work in IT
• Forbes® 2024 America’s Best Large Employers
• Forbes® 2023 The Best Employers for New Grads
• Fortune Best Workplaces for Millennials™ 2023   
• Fortune Best Workplaces for Women ™ 2023       
• Fortune 100 Best Companies to Work For® 2024
• Military Times 2023 Best for Vets Employers
• Newsweek Most Loved Workplaces 
• Ripplematch Campus Forward Award - Excellence in Early Career Hiring
• Yello and WayUp Top 100 Internship Programs

From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position.

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

• Bachelor’s degree in Software Engineering, Computer Science, or related field
• Experience in Visual Studios, C#, and HTML
• Familiarity with CSS, JavaScript, and Python
• Basic understanding of JSON, CSS, SQL, SQLServer
• Experience creating web applications that interact with relational databases
• Effective communication and presentation skills

• Identify business requirements (e.g. needs, objectives, features, input, and output) and translate them into delivered technical solutions
• Analyze, define, and document technical designs for data, workflows, or logical processes
• Work directly with project leads to understand requirements and propose key automated solutions to streamline workflows
• Ensure application data collection is designed and consistent with standards maintained within the business unit
• Collaborate with business units and senior management to conduct needs assessment to support business unit objectives 
• Translate mechanical workflows into technical programmed solutions with planned scalability for process improvement