Job Description

This position will be directly assigned to the Collateral Control group within the Consumer Lending division. Collateral Control is the process of managing proof of ownership and recording Navy Federal Credit Union as the lienholder for all collateralized loans. The Summer Associate will perform moderately difficult work to ensure collateralized loans have valid and appropriate proof of ownership to minimize Navy Federal financial risk. Establish cooperative relationships with internal and external partners to ensure procedures are adhered to. Research, resolve, and respond to inquiries/issues from members, state DMVs, dealerships, and others concerning collateral issues and loan compliance. Work is performed under moderate supervision.

The Summer Associate Program is a 12-week internship program beginning in May 2025 and ending in August 2025. Students will work on impactful projects and meaningful work during their internship. To qualify for this position, applicants must be currently pursuing a degree from an accredited college or university and have an anticipated graduation date of December 2025 or later.

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

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Equal Employment Opportunity: Navy Federal values and celebrates diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran.

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position.

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

• Must be pursuing a degree from an accredited college/university
• Effective interpersonal, verbal, and written communication skills
• Effective research, analytical, and problem-solving skills
• Effective skill maintaining accuracy with attention to detail and meeting deadlines
• Ability to exercise initiative and good judgment to make sound decisions
• Ability to provide exceptional customer service
• Effective word processing and spreadsheet software skills
• Effective organizational, planning and time management skills
• Ability to work independently and in a team environment

Please note this position is fully onsite (5 days/week) based out of the Pensacola, FL campus location.

• Assist the Collateral Control group with administrative functions
• Process vehicle registration
• Provide servicing on titles
• Respond to correspondence
• Assist with placing Navy Federal as lienholders on collateral assets
• Process reports in addition to data gathering
• Provide support to assigned department; may work on small projects or portions of larger projects
• Assist and collaborate with various levels of staff to accomplish tasks/assignments
• Maintain professionalism in all interactions, placing member service as priority
• Provide comprehensive day-to-day operational support
• May provide direct member service in high volume situations
• Use online tools and contact appropriate parties
• Perform other duties as assigned