Job Description

Team Overview: Our team provides support to the recovery team that collects on charged off lending losses for the Credit Union. That support includes back-office duties, a team of contractors who work parallel to our LCR team to help recover losses and managing a yearly debt sale.

Summer is our peak time for the yearly debt sale preparation and execution. The summer associate will help us review files, process payments, perform system clean-up efforts, and attend meetings to observe what the sale process consists of and what behind the scenes work is required. They will have exposure to multiple departments on these meetings and have a unique opportunity to be part of a collaborative project.  We expect some involvement in the ongoing CACS X upgrade as well during this time, so they will be part of another substantial project in the Collections Division.

The Summer Associate Program is a 12-week internship program beginning in May 2025 and ending in August 2025. Students will work on impactful projects and meaningful work during their internship. To qualify for this position, applicants must be currently pursuing a degree from an accredited college or university and have an anticipated graduation date of December 2025 or later.

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

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Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position.

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

• Ability to review, comprehend and analyze written material.
• Proficient verbal and written communication skills.
• Maintain accuracy with attention to detail and consistently meeting deadlines.
• Experience using Microsoft Office products to create reporting, data compilation and presentations.

• Perform administrative duties in support of the LCR Counselors, Recoveries portfolio and outsourcing efforts.
• Gather and compile data and/or documents for account research purposes for use when answering debt buyer inquiries.
• Data review and system maintenance for sold accounts and/or debt sale buybacks.
• Maintain and monitor recovery files including internal documents, communication with outside vendors.
• Prepare debt sale buyback files and coordinate with the buyer on the account transfer process.
• Create and compile reporting using intermediate to high level knowledge of Microsoft applications such as Excel and PowerPoint
• Partner with other business units and vendors to improve procedures, resolve problems, and implement initiatives, present conclusions, and recommendations to management.