Job Description

Team Overview:

We are Membership Projects and Process Improvement, which falls under the Savings and Membership Department. The Membership Division seeks to ensure that every potential member sees Navy Federal as their preferred financial institution. We see ourselves as the hub and heart of the credit union – willing and able to work with both internal and external partners to ensure Navy Federal’s success.

Our Projects and Process Improvement team is dedicated to driving efficiency and innovation for members, prospective members, and our back-office specialists. By leveraging data-driven methodologies, we streamline operations, enhance decision-making, and unlock new opportunities for growth. We are passionate about transforming challenges into solutions, ensuring that every process is optimized and ever decision is informed by accurate, actionable data.

We are looking for an energetic and highly motivated individual with a passion for process improvement and data analytics. Candidates must reflect Navy Federal's commitment to excellence and continuous improvement, while leveraging data to drive decisions and enhance processes across our business units. The selected candidate will join our team and be part of a dynamic environment where their skills and ideas will make an impact.

Potential Projects:

The summer associate will assist in revamping and optimizing Survivor Support’s Case Management System (S3), which is used to settle deceased member accounts. S3 is operationally disjointed and inefficient, resulting in suboptimal satisfaction for all parties. It requires multiple systems/applications to manage a case lifecycle, lacks the multichannel experience with self-service capabilities for survivors, and hinders Navy Federal’s ability to scale its omnichannel experience strategy.

In this role, the Summer Associate would be:

• Working with the Business Unit to identify any existing pain-points and bottlenecks.
• Reviewing current workflow for possible improvements.
• Evaluating proposed improvements against industry best practices.
• Gathering data to support suggested improvements.
• Creating decks detailing suggestions and cost/benefit analysis to leadership.

   

The Summer Associate Program is a 12-week internship program beginning in May 2025 and ending in August 2025. Students will work on impactful projects and meaningful work during their internship. To qualify for this position, applicants must be currently pursuing a degree from an accredited college or university and have an anticipated graduation date of December 2025 or later.

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

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• Fortune Best Workplaces for Millennials™ 2023   
• Fortune Best Workplaces for Women ™ 2023       
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• Military Times 2023 Best for Vets Employers
• Newsweek Most Loved Workplaces 
• Ripplematch Campus Forward Award - Excellence in Early Career Hiring
• Yello and WayUp Top 100 Internship Programs

From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values and celebrates diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran.

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position.

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

• Strong analytical skills with experience in data analysis and visualization tools (Excel, SQL, Power BI, Tableau).
• Excellent problem-solving abilities and attention to detail.
• Ability to work collectively in a team environment.
• High level of energy, motivation, and a proactive attitude.

• Analyze business processes and identify areas of improvement.
• Develop and implement data driven solutions to enhance operational efficiency.
• Collect, interpret, and visualize data to support decision making.
• Collaborate with cross-functional teams to drive process improvement initiatives.