Job Description

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

This position includes project management and operational elements. The Sr. Manager will lead Process Engineering and Optimization efforts to support the Reverse Operation consisting of Returns and Testing, Finished Goods, and Accessory operations.  This individual will develop and lead the implementation of strategic projects and will be responsible to drive costs out of the operation.   The selected candidate will develop and lead initiatives for the operation and develop the standards which will be used to negotiate contracts, set pricing, and onboard new suppliers. The Sr. Manager will also drive Change Management efforts of the operation as we seek drastic transformation in a complex operation. Additionally, the person will contribute to strategic changes to the operation which will span several business units working closely with several cross functional teams including but not limited to Device Quality and Repair, Monetization, Inventory Planning, Device Marketing, Business Transformation, and our 3PL to ensure proper implementation of programs and initiatives. The Sr. Manager should be an innovative thinker which can drive process optimization to several strategic programs spanning hundreds of processes.  

• Developing strategies to drive cost out of the business, including identifying revenue opportunities with cross functional teams.

• Contributing to process optimization for the multiple operations.

• Contributing to all transition and transformational planning, execution, reporting and related escalation management.

• Driving project management initiatives to support overall Device Supply Chain initiatives, including Business Transformation efforts.

• Driving change management efforts for the Reverse Operation.  

• Communicating regularly to senior leadership regarding operational updates and associated financial benefits.

You’ll need to have:

• Six or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.

• Experience in the wireless industry, specifically Returns Processing and/or Service and Repair with strong competency in supply chain operations, program or process management, and metric development and oversight. 

• Experience negotiating business and technical terms, as well as KPIs and SLAs.

Even better if you have one or more of the following:

• Bachelor’s degree with a focus in Supply Chain, Engineering or an Operations related field. 

• Persuasive & effective communicator with the ability to clearly articulate a vision to a broad range of audiences.

• Excellent forward thinking and analytical skills. 

• Effectively function in a fast paced and fast changing environment.

• Strong problem-solving skills.

• Six Sigma Belt or similar statistical and quality experience.

• Master’s degree.

• MBA or proven work experience that required strong financial and business acumen.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.