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Job Snapshot
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Employee Type:
Full-Time -
Location:
Cary, NC -
Experience:
Not Specified -
Date Posted:
9/20/2024
Job Description
When you join Verizon
You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life. Systems Support Engineer
Responsibilities
A systems support engineer will be responsible for a wide range of activities surrounding the on-going maintenance and expert level support of Verizon Managed Services applications, tools and platforms, including but not limited to Change, Incident, Problem and Risk Management. These activities will include resolving escalations from network operations centers, project teams, IT and management team. Expected to own and drive resolution of highly complex system and application issues, complex change management, working with Product Marketing, Account teams and internal organizations (IT, Engineering, Infrastructure, etc.) on product wide issues as well as product readiness projects. A systems support engineer will directly interact with network operations and at times the customer on high visibility and complex technical issues. Special focus on and advanced technical skills with operating systems, network management applications and protocols is required.
Additional responsibilities:
Mentor network operations engineers.
Support new technology and product integration.
Assist with remediation efforts of security vulnerabilities per procedure.
Review and provide technical analysis on IAR’s.
Perform alarm studies.
Create and maintain knowledge articles.
Analyze platform issues and manage escalations to various IT organizations.
Qualifications
Must have:
An Associate’s degree or equivalent work experience.
Broad knowledge of all products within Managed Services.
Intermediate knowledge of network management platforms, applications and protocols, to include at least one or more of the following:
Linux
Windows
Kubernetes
WAN/LAN/SD-WAN
Cisco ISE
Assure 1
SevOne
Citrix
TACACS/Radius
One or more years of hands-on experience with OS, applications support or networking; common network security practices, standards and troubleshooting.
Flexibility- with work hours, as position may be required to work an off-shift or on-call
Must have, or be able to qualify for and maintain a DoD clearance at the Top Secret level
Even Better if you also have:
Excellent communications skills and be able to deliver results under pressure.
The position will work directly with internal operations teams and occasionally customers, and therefore must have strong customer service skills and the capability to interface successfully with both the customer’s technical and non-technical contacts, Verizon Account teams and various other groups involved in the delivery of service to the end customer.
Where you’ll be working
Scheduled Weekly Hours
40
Equal Employment Opportunity
We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.
