Job Description

Job Title: Tech Ops Administrator

Location: Redmond, WA OR Atlanta, GA

Company: Zachary Piper Solutions

Clearance Required: Full Scope w/ Polygraph

Full Job Description:

Zachary Piper Solutions is looking for a Tech Ops Administrator to join a growing team with a highly credible prime contractor, in support of a government agency. This position will be fully on-site and require a full scope clearance due to the scope of the work.

Responsibilities/Overview:

• Monitor and report deployment flow to ensure operational functionality and escalate issues promptly and accurately back to the deploying team
• Identify and drive fixes with feature teams for volume drivers
• Run documented deployment scripts and procedures
• Coordinate restoration actions with other teams
• Support outage restoration actions, escalating within published SLAs or when indicated by procedure
• Document all investigative and restorative actions in designated system of record for audit purposes and root cause investigations
• Identify and drive recovery levers with feature teams
• Problem solving, troubleshooting, and debugging expertise to mitigate customer or service outages
• Update standard operation procedures and technical training guides documentation as needed

Required Qualifications:

• Excellent customer service skills and focus
• Education: Bachelor’s Degree in a similar field or equivalent combination of IT training and practical IT experience
• Adaptable to a fast pace environment with changing proprieties
• Ability to execute work with precision in time sensitive outage scenarios
• Capability to communicate effectively through written and oral English
• Ability to perform work under continuous deadline pressure
• Must be open to shift work as 24/7 support is needed
• Active Full Scope Clearance

Tech Ops Administrator, IT support, system administration, network management, troubleshooting, cloud services, infrastructure management, security protocols, data backup, user support, software installation, monitoring systems, performance optimization, technical documentation, project management, ITIL, DevOps, automation, scripting, vendor management, compliance, problem-solving skills, communication skills, full scope clearance, Atlanta, Georgia, Redmond, Washington, relocation.

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