Job Description

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

What you need to know about the role
As a Technical Operations Analyst, you will play a critical role in monitoring, analyzing, and optimizing our disbursement network. This position will support continuous improvement, problem-solving, and efficient scaling of operations, ensuring our payment and transaction processes are robust, reliable, and high-performing.

Meet our team
Our team supports the operations around the world with presence in Guatemala, Salvador, Philippines and India. We use a combination of alerting systems, logs and reports to keep track real time for the remittance traffic.

Job Description:

Your way to impact

• Monitor and Analyze: Track the health, performance, and efficiency of the disbursement network, identifying and investigating any anomalies or operational issues.
• Troubleshoot Issues: Diagnose and resolve technical issues related to disbursement, working closely with cross-functional teams to minimize disruption and maintain seamless customer experience.
• Data Analysis & Reporting: Use data analytics to assess operational performance, generate insights, and provide regular reports to identify trends and opportunities for improvement.
• Process Improvement: Collaborate with Operations and Product teams to design and implement improvements that enhance transaction speed, reliability, and customer satisfaction.
• Collaboration with Partners: Work closely with partners and vendors to ensure alignment, troubleshoot issues, and optimize integration for smooth transaction flow.
• Risk Management: Proactively identify potential risks in the disbursement ecosystem, implementing preventive measures and maintaining compliance with regulatory standards.

Your day-to-day

In your day-to-day role you will

• Monitor all internal Xoom and Xoom Partner systems to ensure optimal transaction efficiency, responding to alerts according to predefined guidelines.
• Minimize Service Recovery Times and Down Time Impact.  
• Lead Service recovery/improvement strategies.
• Manage enterprise-wide communication of any processing variance in accordance with communication standards, including detailed root cause analysis
• Act as an escalation contact for TCO agents to resolve and coordinate integrations issues in a timely fashion, engaging Partner organizations as appropriate and providing responses within established time frames.
• Proceed based on defined internal processes to execute and resolve internal and external teams requirements.
• Maintain disbursement network processing manuals for the teams in the cost centers.

What do you need to bring

• Experience: 3+ years of experience in technical operations, business analysis, or network monitoring, ideally within fintech, payments, or digital remittance.
• Technical Skills: Proficiency in data analysis tools (e.g., SQL, Excel, BI software), with knowledge of APIs and transaction monitoring systems as a plus.
• Analytical Mindset: Strong problem-solving skills and the ability to think critically under pressure.
• Communication: Excellent verbal and written communication skills, with an ability to collaborate across teams and explain technical information to non-technical stakeholders.
• Adaptability: Comfortable working in a fast-paced, dynamic environment and handling multiple tasks efficiently.

Additional Job Description:

Subsidiary:

Xoom

Travel Percent:

0

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

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