Job Description

To compile, research, analyze, and document data, requirements, workflow / processes, and functionality for respective ISD group. To develop and evaluate information and prepare recommendations. To partner with Technology Product Owner (TPO) in the creation, management, and maintenance of product boards and product backlogs.

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

• Best Companies for Latinos to Work for 2024
• Computerworld® Best Places to Work in IT
• Forbes® 2025 America’s Best Large Employers
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• Forbes® 2024 America's Best Employers for Tech Workers
• Fortune Best Workplaces for Millennials™ 2024   
• Fortune Best Workplaces for Women ™ 2024
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• Military Times 2024 Best for Vets Employers
• Newsweek Most Loved Workplaces
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• RippleMatch Recruiting Choice Award
• Yello and WayUp Top 100 Internship Programs

From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran.

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position.

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

• 5+ years experience as a Product Owner/Manager, Product Development Analyst, Business Technology Analyst, Business Systems Analyst, or other related role
• Significant experience in problem resolution including determining root cause, scope and scale of issues
• Knowledge of product management practices and/or direct experience working in a product management environment
• Knowledge and experience applying agile delivery methodologies and frameworks (e.g., SAFe, Scrum, Kanban) to deliver new products and capabilities
• Ability to communicate technical concepts to both technical and non-technical stakeholders
• Experience with Agile backlog management tools (Jira, ADO)
• Possesses/maintains advanced experience with Microsoft Office suite, including Excel, Word, PowerPoint, and Visio; artifacts and deliverables are polished and professional
• Advanced experience in SQL and VBA database languages
• Demonstrates significant creativity and variety of approaches to solving business and technical problems
• Demonstrates competence in planning, organization, and multi-tasking, of large and complex efforts
• Service Now knowledge
• Experience leading, guiding, and coaching team of staff and contractors
• Manages multiple priorities independently and/or in a team environment to achieve goals via effective organizational, planning, and time management skills
• Possesses/maintains advanced skills with data querying, reporting, and analysis; comfortable recommending solutions to problems
• Possesses/maintains advanced verbal and written communication skills
• Bachelors degree in Business Administration, Information Technology, Computer Science, or related field, or the equivalent combination of training, education, and experience

Desired Qualifications

• Experience with Core Banking platforms and products (e.g., Mainframe and Cloud-native Core Banking Platforms, ACH Processing, Debit Card Processing, Digital Payments, Wires, Money Management, etc.)
• SAFe Agilist, Product Owner / Product Manager, Scrum Master, Lean Portfolio Management certification or other related SAFe certifications
• Certified Scrum Master (CSM), DevOps Foundations, Microsoft Azure certifications, or other IT industry certifications
• Knowledge of Navy Federal products, services, operations, processes, and procedures
• Demonstrated understanding of API design and development

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526

• Partner with key technology and business stakeholders to define, refine, and prioritize the product backlog including themes, epics, capabilities, features, and stories throughout the product life cycle. Orders backlog items to best achieve goals and optimize the value of each sprint
• Elicit, research, analyze, and document functional, non-functional, and data requirements utilizing a variety of requirement analysis techniques including, but not limited to stakeholder interviews, requirements workshops, business process modeling, diagramming, use case analysis, data analysis, journey mapping, and prototyping
• Tracks and manages requirements status and changes throughout project / product lifecycle via board/backlog management and maintenance
• Conducts requirements analysis and validation, ensuring requirements are complete, consistent, concise, comprehensible, traceable, feasible, unambiguous, verifiable, and that they conform to standards and continuously incorporates feedback into the product backlog
• Participate in vendor evaluation and selection including, but not limited to authoring RFP requirements, test & learns / proof of concepts, and vendor scoring
• Collaborate with vendors on the design, development, and delivery of new products and platforms
• Evaluate alternative solutions and processes as necessary
• Identify risks/issues and collaborate with the project/product team to mitigate
• Support/lead team of peers including training, mentorship, and assignment or delegation of tasks
• Provide timely and concise communication of information to all appropriate internal and external stakeholders through a variety of communication channels
• Demonstrates leadership within the product team and within the Analyst team, including via new ideas and/or leading improvement efforts, oversight of other TPAs; and providing PAR input
• Continually seeks opportunities to improve and increase level of industry/domain-specific knowledge by remaining current with emerging products and technical updates
• Mentors and guides Interns, Contractors, and other Analyst staff
• Presents project, product, or other material at All Hands meetings
• Manage multiple priorities independently and/or in a team environment