Job Description

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

Transactional Communications are a critical part of the customer experience at Verizon. They provide confirmations, deliver information about products and services, and generally serve as a guide for the customer throughout their lifetime at Verizon. These communications lower call volumes, drive revenue, improve the customer experience and increase loyalty. Working in transactional communications is one of the best ways to get exposure to many parts of the business and understand the inner workings of Verizon.

As a Manager on our Transactional Communication team within the Value Based Marketing function, you will have the autonomy to oversee all aspects of transactional campaign deployment. You will work with business stakeholders across all parts of the business, agency creative, and development teams on strategic and tactical elements. You will be supported by project management, data strategy, technology, and legal, working together to design, create, and execute successful communications and best in class customer experiences.

You will have experience building CRM communications programs requiring multiple data sources and has a proven ability to dig deep into both business and technical needs to solve problems as they inevitably arise. Ideally, you will have an understanding of commercial marketing tools and other platforms designed to build, test, and deploy communications. You are willing and able to work in a fast-paced environment and adjust on the fly to changing requirements and priorities. Most importantly, you are comfortable translating input from non-technical teams into a clear communications strategy and requirement set for our IT teams that will help drive great customer experiences.

Responsibilities include:

• Collaborating with stakeholders to understand business and customer experience objectives, translating requirements into a clear and concise communications strategy (vehicles, cadence, variations, etc).

• Overseeing creative partners for copy and design elements, providing input where necessary based on timing needs and/or expertise on broader business objectives, and keeping in mind consistency in tone, brand alignment, and clarity across all customer-facing messages.

• Working closely with development teams to ensure the communication requirements and design are properly built and orchestrated as expected.

• Working with QA team to ensure the communications meet functional and quality standards,; perform final reviews and approvals before deployment to  production.

• Managing your projects from start to finish, including timelines, deliverables, conflict resolution, and stakeholder approvals.

• Maintaining up-to-date documentation of communication workflow, requirements documentation, Jira tickets, and processes for future reference and audit purposes.

• Becoming the SME for your part of the communications universe, delivering insight and ideas for optimizing programs, understanding how new requests fit into existing journeys, and overall continuous improvement.

What we’re looking for...

You’ll need to have:

• Bachelor’s degree or four or more years of work experience.

• Six or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.

• Experience managing complex projects and operating under tight time frames.

• Experience communicating copy/creative as well as date/technical requirements.

• Marketing experience with a customer experience focus.

• Experience managing external partners and agencies.

• Experience with technical aspects of 1:1 communications as well as copy, creative and strategy, such as dynamic data, triggering and orchestration systems.

• Experience with project management and related tools (e.g. JIRA).

Even better if you have:

• Bachelor’s degree in Marketing or Business.

• Excellent communication and presentation skills.

• Expertise in customer communications architecture and processes.

• Digital Marketing experience.

• Experience with commercial marketing software and/or tools.

• Knowledge of agile development process.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity 

We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.