Job Description

To provide assistance and aid in the formulating of user-centered design strategies and solutions for digital experiences and initiatives using consumer insights and inputs gathered from research, psychology, and user experience (UX) best practices. Change agent within organization. To assist peers with research and design thinking workshops. Works under supervision from higher level peers and/or leadership on moderately complex projects and analysis.

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

• Best Companies for Latinos to Work for 2024
• Computerworld® Best Places to Work in IT
• Forbes® 2024 America’s Best Large Employers
• Forbes® 2023 The Best Employers for New Grads
• Fortune Best Workplaces for Millennials™ 2023   
• Fortune Best Workplaces for Women ™ 2023       
• Fortune 100 Best Companies to Work For® 2024
• Military Times 2023 Best for Vets Employers
• Newsweek Most Loved Workplaces 
• Ripplematch Campus Forward Award - Excellence in Early Career Hiring
• Yello and WayUp Top 100 Internship Programs

From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values and celebrates diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran.

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position.

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

• Experience in managing multiple priorities independently and/or in a team environment to achieve goals
• Experience in researching, compiling, and documenting data, business processes, and workflow
• Experience interpreting requirements into executable design solutions
• Working knowledge of and/or experience with mapping of ecosystems, experiences, customer journeys, and service blue prints
• Working knowledge of and/or experience with design thinking principles and techniques
• Working knowledge of agile methodologies
• Working knowledge of best practices for web and mobile-based content, tools, and forms
• Working knowledge of design fundamentals, such as color theory, typography and composition
• Working knowledge of the processes of sketching, conceptual design, wireframing, prototyping, and usability testing
• Working knowledge of user centered design principles, visual design, user behavior and interaction models
• Effective cross-group collaboration and persuasion skills
• Effective organizational, planning and time management skills
• Effective research, analytical, and problem solving skills
• Effective skill exercising initiative and using good judgment to make sound decisions
• Effective skill in using data communications and storage
• Effective skill maintaining accuracy with attention to detail while meeting deadlines
• Effective verbal and written communication skills
• Effective word processing and spreadsheet software skills

Desired Qualifications

• Experience in Graphic Design, User-Centered Design/Human-Computer Interaction, Design Thinking, or the equivalent combination of education, training, and experience
• Knowledge of web, mobile and application design
• Human Factors Institute Certified Analyst
• Design Thinking Certification

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive Pensacola, FL 32526 | 141 Security Drive Winchester, VA 22602

Salary: Level I - $28.71 - $43.95 hourly | Level II - $32.17 - $50.58 hourly 

• Aid in the synthesizing of moderately complex user data from various sources, providing deliverables and support to lead strategists
• Analyze the user experience by evaluating the experiences end-to-end, seeking out opportunities for improvement
• Apply moderate analysis in support of member research and intelligence team (MRID) efforts with qualitative and quantitative user research in support of projects to formulate digital solutions
• Assist business partners and researchers, designers, and experience owners to solve basic to moderately complex user experience problems and deliver results
• Assist lead strategists with the development of UX strategies spanning multiple channels, touchpoints, and contexts
• Assist with defining project objectives - vision and strategy
• Build relationships that help the user experience design definition effort succeed
• Collect and assimilate customer data to assist with guiding user experience and design strategies
• Originate new concepts, strategies or innovative approaches to user experiences and designs
• Participate in the development and maintenance of experience and journey maps throughout life cycle of projects
• Participate in design thinking workshops, experience and journey mapping workshops, and alignment activities with cross functional teams and leadership that enable the creation of a shared empathy, vision and alignment for specific experience strategies and tactics
• Support basic to moderately complex projects and research initiatives within the business unit and/or across the organization
• Support user experience teams with assignments across work streams
• Other duties as assigned