Job Description

Oversees Navy Federal’s efforts to innovate and design cutting-edge products, services, and member experiences. Drives strategic vision for innovation and design standards, ensuring alignment with overall business goals and member needs. Champions design thinking and user-centricity across the organization. Collaborates with stakeholders across Navy Federal to identify opportunities for innovation and design, and leads cross-functional teams to bring new ideas to life. Oversees and empowers leaders, strategists, and designers , working closely with research, technology, channel, and product teams to ensure seamless execution of new initiatives.

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

• Best Companies for Latinos to Work for 2024
• Computerworld® Best Places to Work in IT
• Forbes® 2024 America’s Best Large Employers
• Forbes® 2023 The Best Employers for New Grads
• Fortune Best Workplaces for Millennials™ 2023   
• Fortune Best Workplaces for Women ™ 2023       
• Fortune 100 Best Companies to Work For® 2024
• Military Times 2023 Best for Vets Employers
• Newsweek Most Loved Workplaces 
• Ripplematch Campus Forward Award - Excellence in Early Career Hiring
• Yello and WayUp Top 100 Internship Programs

From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values and celebrates diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran.

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position.

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

• Bachelor’s degree in Design, Business, Innovation, or related field or the equivalent combination of training, education, and experience
• 15+ years of related business and senior management experience
• Strong understanding of financial services, member needs, and market dynamics
• Significant experience driving innovation and design initiatives in a fast-paced environment, preferably within a financial services organization
• Significant experience building and leading design teams, including managing resources, setting priorities, and providing mentorship
• Strong leadership and strategic thinking skills, with the ability to inspire and guide cross-functional teams towards a common vision
• Exceptional communication skills, both written and verbal, with the ability to convey complex ideas in a clear and concise manner
• Strong collaboration and relationship-building skills, with the ability to work effectively with stakeholders at all levels of the organization
• Significant experience with user research methodologies, design thinking, and prototyping tools
• Significant experience in managing multiple ongoing initiatives and meeting changing priorities to accomplish organizational objectives

Desired Qualifications

• Master’s Degree in Design, Business, Innovation, or other related field or the equivalent combination of training, education, and experience
• Prior experience in a senior leadership role in a large financial institution
• Advanced knowledge of Navy Federal’s functions, philosophy, operations, and organizational objectives

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 820 Follin Lane, Vienna, VA 22180 |

• Sets the strategic direction for innovation and design standards across the organization, focusing on long-term growth and sustainability
• Collaborate with executive leadership to align innovation initiatives with the institution’s strategic goals
• Identify and prioritize opportunities for innovation and design across the organization, considering member needs, market trends, and technological advancements
• Partner with stakeholders across the credit union, including senior leadership, business units, and member-facing teams, to understand pain points and develop innovative solutions
• Partner with Product, Channel and Functional leaders across the organization in the development and implementation of innovative financial products and services that enhance member experience and operational efficiency
• Oversee the design process, ensuring a user-centric approach that balances aesthetics with functionality and compliance
• Drive a user-centric design approach, conducting user research, prototyping, and iterating on designs based on feedback
• Oversee the development of design deliverables, such as user flows, wireframes, mockups, and prototypes
• Lead and inspire a leadership team and design professionals to drive continuous improvement and innovation
• Monitor and evaluate the success of innovation and design initiatives, using data and feedback to inform future efforts
• Ensure fiscal responsibility by overseeing budgets, forecasting, and resource allocation within the innovation and design department
• Monitor industry trends and emerging technologies to identify opportunities for the organization to stay ahead of the competition
• Perform supervisory/managerial responsibilities
• Set direction to ensure goals and objectives align with corporate and division strategy
• Select management and other key personnel; oversee talent development/succession planning
• Collaborate with leadership/executive colleagues to develop/execute corporate initiatives and/or department strategy
• Oversee and direct the work environment and manage allocation of resources to ensure adequate staffing to meet production and member service standards
• Oversee the preparation and execution of department/division AFP
• Manage merit pay in accordance with specified objectives and guidelines
• Perform other duties as assigned