Associate Customer Account Specialist in Miami, FL at honor foundations

Job Description

Requisition ID:  84075 

FPL Energy Services (FPLES) operates 14 unique businesses and is continuously creating new businesses to serve residential, commercial and governmental customers to deliver savings and protection. Our smart, reliable and affordable solutions span a broad array of offerings, including, but not limited to, LED lighting, home protection plans, natural gas supply and backup power generation. FPLES is passionate about delivering exceptional employee and customer experiences through a highly engaged culture. Headquartered in South Florida, FPLES is an unregulated subsidiary of NextEra Energy, the world’s largest wind and solar energy producer in the world. Do you want to create innovative business solutions? Join our world-class team today!

Position Specific Description

FPL Home is hiring motivated, self-starter candidates that is passionate about serving our customers and expand

their career in our Future 150 company.  This is an inbound customer service position in a fast-paced call center

environment where you will provide exceptional customer experience.  Employees in this position will support

numerous FPL Home products and services by assisting customers with all their account inquiries and strive for a

one call resolution.  

Come and join our team, we foster an open, trusting, and thriving environment to achieve high employee

engagement.  We are an inclusive organization where employees have the opportunity to develop other skills and

advance in their career. Engage with your team members, your supervisor and other employees across many

levels of the Organization, whether in person or by using virtual collaboration tools such as Teams, Webex, and

webcams to foster healthy positive relationships in the workplace. 

Compensation:

Starting pay $19.00 an hour with opportunity for growth within the same career path. 

Bi-Lingual candidates (in spanish) are highly preferred. 

Benefits: 

401k Retirement plan 

Pension 

Life Insurance 

Medical/Dental/Vision/Legal plans 

Health Savings account 

Flexible Spending Account 

Paid Vacation/Holidays

Employee Assistance Program 

Tuition reimbursement 

Tuition loan repayment 

What We Are Looking For: 

Self-driven individuals 

Excellent communication skills 

Reliable/Dependable 

High Integrity/positive attitude

Flexible/Adaptable  

Strive for excellence

Customer focused/Excellent customer experience. 

Training 

We provide a comprehensive training about our products and services including the different billing systems to

support customer’s inquiries.  

Work Schedule: 

Monday – Friday from 8am – 5pm

Job Overview

Employees in this role are responsible for maintaining and cultivating customer relationships. This role serves as the primary point of contact for any and all aspects of the assigned customer account.

Job Duties & Responsibilities

Under direct supervision:

• Researches and resolves sensitive customer requests and complaints
• Ensures timely report of outages
• Performs general account maintenance and billing adjustments
• Performs rate analysis

• Performs other job-related duties as assigned

Required Qualifications

• High School Grad / GED
• Experience: 2+ years

Preferred Qualifications

• Six Sigma Yellow Belt Certified

NextEra Energy offers a wide range of benefits to support our employees and their eligible family members. Click here to learn more.

Employee Group:  Non Exempt

Employee Type:  Full Time

Job Category:  Customer Service

Organization:  FPL Energy Services, Inc 

Relocation Provided:  No

NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. We are committed to a diverse and inclusive workplace.

NextEra Energy provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e-mail to recruiting-coordinator.sharedmailbox@nexteraenergy.com, providing your name, telephone number and the best time for us to reach you. Alternatively, you may call 1-844-694-4748. Please do not use this line to inquire about your application status.

NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

NextEra Energy does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies. Please see our policy for more information.

Nearest Major Market: Miami

Apply now »

Apply now

• Start apply with LinkedIn
• Apply Now

Start

• Please wait...

Find similar jobs:

• View All Jobs
• Equal Opportunity Employer
• Privacy Policy
• Employment Scams
• Sample Employment Test
• California Privacy Notice

Copyright © 2024, NextEra Energy, Inc. All rights reserved

var _apply = _apply || []; var _applybase = 'https://olivia.paradox.ai/'; _apply.push(['setKey', 'nehzsoomshootzpfyrae']); _apply.push(['start']); (function() { var apply = document.createElement('script'); apply.type = 'text/javascript'; apply.async = true; apply.src = 'https://dokumfe7mps0i.cloudfront.net/static/site/js/widget-client.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(apply, s); })(); //< j2w.init({ 'cookiepolicy' : 1, 'useSSL' : true, 'isUsingSSL' : true, 'isResponsive' : true, 'categoryId' : 0, 'siteTypeId' : 1, 'ssoCompanyId' : 'NEE', 'ssoUrl' : 'https://career8.successfactors.com', 'passwordRegEx' : '^(?=.{6,20}$)(?!.*(.)\\1{3})(?=.*([\\d]|[^\\w\\d\\s]))(?=.*[A-Za-z])(?!.*[\\u007F-\\uFFFF\\s])', 'emailRegEx' : '^(?![+])(?=([a-zA-Z0-9\\\'.+!_-])+[@]([a-zA-Z0-9]|[a-zA-Z0-9][a-zA-Z0-9.-]*[a-zA-Z0-9])[.]([a-zA-Z]){1,63}$)(?!.*[\\u007F-\\uFFFF\\s,])(?!.*[.]{2})', 'hasATSUserID' : false, 'useCASWorkflow' : true, 'brand' : '', 'dpcsStateValid' : false }); j2w.TC.init({ 'seekConfig' : { 'url' : 'https\x3A\x2F\x2Fwww.seek.com.au\x2Fapi\x2Fiam\x2Foauth2\x2Fauthorize', 'id' : 'successfactors12', 'advertiserid' : '' } }); $.ajaxSetup({ cache : false, headers : { 'X-CSRF-Token' : '34bd93ff-ef7a-41e2-a646-a1ecaa425c32' } }); //< j2w.Apply.init({ jobID : 1236742200, locale : 'en_US', relocateApplyURL : '', subscribeAtApply : true, useOnPageBusinessCard : true, applyWithLinkedIn2Config : {'enabled':true,'companyId':'86x0eymjxbhgol','integrationContext':'urn:li:organization:269397','internalId':'84075-en_US','email':''} }); //< j2w.init({ 'cookiepolicy' : 1, 'useSSL' : true, 'isUsingSSL' : true, 'isResponsive' : true, 'categoryId' : 0, 'siteTypeId' : 1, 'ssoCompanyId' : 'NEE', 'ssoUrl' : 'https://career8.successfactors.com', 'passwordRegEx' : '^(?=.{6,20}$)(?!.*(.)\\1{3})(?=.*([\\d]|[^\\w\\d\\s]))(?=.*[A-Za-z])(?!.*[\\u007F-\\uFFFF\\s])', 'emailRegEx' : '^(?![+])(?=([a-zA-Z0-9\\\'.+!_-])+[@]([a-zA-Z0-9]|[a-zA-Z0-9][a-zA-Z0-9.-]*[a-zA-Z0-9])[.]([a-zA-Z]){1,63}$)(?!.*[\\u007F-\\uFFFF\\s,])(?!.*[.]{2})', 'hasATSUserID' : false, 'useCASWorkflow' : true, 'brand' : '', 'dpcsStateValid' : false }); j2w.TC.init({ 'seekConfig' : { 'url' : 'https\x3A\x2F\x2Fwww.seek.com.au\x2Fapi\x2Fiam\x2Foauth2\x2Fauthorize', 'id' : 'successfactors12', 'advertiserid' : '' } }); $.ajaxSetup({ cache : false, headers : { 'X-CSRF-Token' : '34bd93ff-ef7a-41e2-a646-a1ecaa425c32' } }); //< j2w.SAB.init({ profileData : [ {type : 'linkedin',shorttype : 'li',label : 'Start apply with LinkedIn',helptext : 'Use your LinkedIn profile to join our talent community, receive job alerts, and start the apply process.',moretext : '

• Nothing is posted on your LinkedIn account.
• We do not login to your LinkedIn account.
• We do not save login credentials to your LinkedIn account.
• You will be joining our Talent Community using your social profile.
• Please ensure that pop-up blockers are disabled in order to proceed.

' }, {type : 'manual',shorttype : '',label : 'Apply Now',helptext : 'Join our talent community, receive job alerts, and start the apply process.',moretext : '' },], jobID : '1236742200', locale : 'en_US', autoOpen : { open : false } }); // { jobEl.textContent = window?.jsStr?.tcjobresultscreatejobalertsdetailstext || ''; }); //')); $('.frequency-error').removeClass('hidden'); } else { alert(result.join('\n')); } } }); });

//