Job Description

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life. What you'll be doing…

Creating a single source of truth for business performance and diagnostics to enable faster and frictionless flow of information. Creates enhanced reports/visualizations of complex analytics in support of strategic business efforts and will leverage reporting tools to gain business insights. Creates reporting and analytics for key stakeholders which will enable them to make quick evaluations of business initiatives.

• Performing regular, ongoing analysis of sales, products and services, KPIs as well as complex, strategic and analytical projects to evaluate and make recommendations around growth, revenue, and profitability initiatives and opportunities.
• Performing Data modelling coupled with critical thinking skills to derive insights which can drive actionable plans for the leadership.
• Serving as the subject matter expert for the data in the reports and analysis.
• Leading engagements with key business stakeholders in business strategies and opportunities with a focus on driving measurable value via innovative technical solutions to business problems.
• Helping in measurement, reporting for cross-functional teams as they plan, build and launch world-class experiences. 
• Helping translate raw data into actionable insights and better experiences for our customers. Your deep knowledge of measurement solutions will help to determine the best approaches for implementations that best meet business needs.
• Contributing to requirement sessions with key stakeholders and actively participate in grooming sessions with business teams
• Defining new metrics and business KPIs.
• Creating wireframes and mockup of reporting dashboards.
• Documenting all validated standards and processes to ensure accuracy across the enterprise.
• Collaborating with cross-functional teams to resolve anomalies and contribute to production defects resolutions actively.

What we're looking for…

You are a strong collaborator who can effectively own and prioritize multiple work streams as well as to adapt during sometimes pressured situations. You display initiative and resourcefulness in achieving goals, but are also comfortable brainstorming and sharing ideas in a team environment. You will have excellent communication skills with the ability to speak effectively to both internal and external stakeholders. You are able to partner across multiple business and technology teams. You should have strong Business Intelligence and analytics experience in CX (Customer Experience) area / root cause analytics with attention to detail, adaptable to change and tight deadlines, and is focused on quality. Ability to mine, extract, transform, load large data sets and create concise readouts and analysis based on the actionable insights found in the data.

Where you'll be working...
In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

You'll need to have:

• Bachelor's degree or four or more years of work experience.
• Six or more years of relevant work experience.
• Proficiency in Adobe Analytics, GCP, Teradata & Big query.
• Experience with Tableau, Qlik Sense, Looker, Kibana & Grafana.
• Experience with data modelling for different data sources in Tableau or Qlik Sense.
• Knowledge of Google Suite and database management systems.
• Experience with dashboard creation with insightful visualisation.
• Ability to derive insights from data and recommend action.
• Knowledge of OneJira or any ticketing tool.

Even better if you have one or more of the following:

• Experience with any third-party reporting tools (e.g., ThoughtSpot).
• Basic knowledge programming languages (e.g., VBA/Python).
• Basic knowledge of Google App Script.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

Scheduled Weekly Hours

40

Diversity and Inclusion

We’re proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.