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Job Snapshot
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Employee Type:
Full-Time -
Location:
Bay St. Louis, MS -
Job Type:
-
Experience:
Not Specified -
Date Posted:
12/17/2024
Job Description
Job Profile:
Business/Systems Analysis T3JR Type:
EvergreenJob Category:
Information TechnologyMinimum Clearance Required to Start:
TS/SCIPercentage of Travel Required:
NoneType of Travel:
NoneProgram/Opportunity Name:
Program | DHS HEITSReferral Bonus Plan:
* * *Job Description:
The Opportunity:CACI is seeking a Computer User Support Specialist (Journeyman) for one of our key DHS programs. The HEITS program provides program management, Operations and Maintenance (O&M), systems engineering, training, information assurance, Internet Protocol version 4 (IPv4) to IPv6 transition (and beyond), and cloud computing (including classified) capabilities and services.
Be a part of something greater than yourself and make a lasting impact at CACI.
Responsibilities:Responsibilities include:
Responsible for the end to end Problem investigation and action planning including identifying team members, facilitating root cause analysis and recommending actions to correct and prevent reoccurrence.
Solves complex problems including Priority 1 by incorporating findings and a diverse team perspectives.
Identifies and applies appropriate root cause analysis techniques. Provides expertise to investigation teams of quality management framework, controls, policies and procedures.
Monitors completion of action plans.
Manages multiple active investigations at a time.
Provides support to manager for process improvements and upgrades. Support the Sr. Manager in process monitoring activities.
Lead User Acceptance Test activities for Problem Module.
Present problems and procedural deviations to Senior Leaders. signing, installing, maintaining and coordinating the use of network systems.
TS/SCI Clearance
Experience providing IT support engineering, including network, application, and server performance analysis
Experience with using ITSM Tools such as ServiceNow or Remedy Help Desk
Experience managing users-facing projects to completion
Experience troubleshooting users technical issues
Experience providing root cause analysis and technical support
Education and Experience Level: High School Diploma with 10-14 years of experience; Bachelor’s degree with 4-8 years of experience; or a Master’s degree with 2-4 years of experience.
Company Overview:
CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected characteristic. Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.
The proposed salary range for this position is:
$61,600 - $129,300',
