Job Description

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

What you’ll be doing...

You’ll be driving continuous improvements to the systems and processes in our Reverse Supply Chain Returns warehouse to make it all more efficient and minimize our risk. You’ll work across functions to identify areas of improvement that will help bring our products to market faster and improve our service levels for an even better customer experience.

• Assessing our current supply chain and identifying opportunities for improvements.

• Managing Device Trades issues -- identification, troubleshooting, and resolution.

• Managing daily 3PL on all Verizon Trades program operations and activities.

• Researching and resolving escalations for Reverse Supply Chain.

• Being the point of contact for communication, requirements, and documentation of the processes and activities related to the Trades program outside of the Supply Chain team.

• Working closely with senior management to understand all key metrics and their relationship to business processes and controls and work with 3PL to drive compliance.

• Building capabilities, training, and mentoring supply chain partners to improve performance and reduce risk.

• Developing metrics and measuring compliance and reporting on results. And making further improvements.

What we’re looking for...

You are a problem solver-—someone who looks to find ways to be more efficient in every corner and who sees every obstacle as a puzzle to be solved. Not only are you a Grade A planner and organizer, but you know how to engage a diverse team, set clear standards, remove barriers, and ensure accountability. You’re no stranger to tight timelines and competing priorities. And you’re a superb communicator, able to interpret data in a relevant way, translate complex technical specifications into concrete requirements, and encourage and equip everyone around you to make sound decisions and do their best work.

You’ll need to have:

• Four or more years of relevant experience required, demonstrated through work experience and/or military experience.

• Supply chain experience.

Even better if you have one or more of the following:

• A degree.

• APICS certification (or an equivalent supply chain certification).

• 6-Sigma Process Excellence or Lean Green Belt.

• Supply chain experience, specifically pertaining to manufacturing, third-party manufacturing, sourcing, or procurement.

• Experience in the telecom, high tech or CPG industries.

• Managed large-scale, complex projects with structured project management approaches.

• Worked with global partners from around the world.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

In this worksite-based role, you'll work onsite at a defined location(s).

Scheduled Weekly Hours

40

Equal Employment Opportunity 

We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.