Job Description

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

As PayPal continues its mission to revolutionize commerce, we're looking for a Director of Customer Insights EMEA to lead initiatives that deliver insights into key marketing and business drivers, customer needs, trends, and future opportunities. In this role, you'll shape how we build, deliver, and communicate our value to customers in the EMEA region. Keen to dive in? Keep reading!

Job Description:

Meet Our Team

You’ll join the Global Research & Insights team, reporting to our Senior Director of Customer Insights. This high-impact role involves working closely with senior stakeholders across geographies, businesses, and functions to bring clarity to their most pressing decisions. Our team partners with leaders across PayPal to deliver actionable insights from consumers and merchants in the Americas, EMEA, and APAC, guiding the strategic goals of the organization.

Your Way to Impact

In this role, you will lead research efforts that deepen our understanding of market trends, product landscapes, and customer behaviors. You’ll bring a customer-centric perspective to marketing and business decisions by challenging existing practices and offering fresh insights. Your work will also influence the direction of PayPal’s strategy in the EMEA region through compelling storytelling and data-driven recommendations.

Your Day-to-Day

You’ll be a Research Advocate, shaping how we convey PayPal’s value to our customers across EMEA. In practice, this notably means designing, managing, and executing both quantitative and qualitative research projects. You'll collaborate with cross-functional teams to integrate insights into strategic decisions, stay updated on the latest research methods and technologies, and synthesize diverse data to offer a comprehensive view of our customer needs and market opportunities.

What You Need to Succeed

• 8+ years in market or user research, with expertise in methodologies such as ethnography, focus groups, MaxDiff, conjoint analysis, and concept testing.

• Proven experience leading high-performing research or analytical teams.

• Strong skills in communication, presentation, storytelling, and influencing at the executive level.

• A collaborative approach with experience building relationships across all levels of management.

• Experience facilitating workshops and guiding group discussions.

• Strong project management skills with the ability to collaborate across functions, prioritize effectively, and manage multiple projects in a dynamic environment.

• Ability to balance thorough research methods with agility and adaptability.

• Creative problem-solving and strong conceptual thinking.

Get Bonus Points With...

• Background in financial services or the payment industry.

• Degree in Marketing, Psychology, Sociology, Economics, or related fields. MBA or MS is a plus.

We Believe in You!

Ready to lead the way? Apply now or let’s get in touch to discuss this opportunity!

_

Additional Job Description:

#PayPalCareers #Leadership #CustomerInsights #BusinessStrategy

Subsidiary:

PayPal

Travel Percent:

0

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

]]>