Job Description

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

What you need to know about the role

As a Senior Software Engineer on the Application Support Engineering Team, you will be responsible for building and evolving our current Payments Processing Operations team. The prospective candidate will be an individual contributor working closely with various cross-functional groups, including domain engineering, product, and merchant support teams, with a strong emphasis on delivering customer focused solutions. This role requires admirable problem-solving and collaboration skills to ensure customer needs are met efficiently and effectively.

Meet our team

You will be part of the team that works with our customers and internal stakeholders to resolve their day-to-day Engineering issues and to build capabilities to improve our merchant observability and experiences. You will be working on key operational metrics, emphasizing availability, reliability, and observability within the Braintree Gateway Platform. As a hands-on full stack engineer with AI/ML expertise, you will design and implement AI-driven solutions to enhance platform stability, improve observability, and elevate customer experiences.

Job Description:

Your way to impact 

As a member of our team, you will focus on providing engineering support for technical interruptions and developing automated solutions, thereby freeing up the domain engineering team to concentrate on delivering new product features. Leveraging your experience with domain engineering challenges, you will also be expected to propose and implement solutions that enhance operational efficiencies and improve merchant experiences. Your contributions will play a crucial role in optimizing our processes and driving overall organizational success.

Your day to day 

• Demonstrate a customer centric mindset as part of day-day work.

• Responsible for responding to any critical Issues and supporting platform stability issues.

• You will be empowered to be a strong and well-rounded engineer with an investigative mind, enhance your troubleshooting/debugging skills and dedicated customer focus. 

• You will develop a strong sense of ownership of the application stack, great analytical and problem-solving skills, in depth knowledge on latest technologies, ability to self -learn and attention to detail.

• You will work towards achieving operational excellency, be the guiding force and collaborate with the team to take it to the next phase 

• Develop tools and automation to manage operations and improve observability of merchant experiences via code.

• Improve the operations quality, reliability, and stability of our systems

• Provide valuable Issue Intelligence for the major issues: By Identifying applications, monitoring, process and product gaps and propose [short-term] implement solutions to address them. Drive long term solutions with technology/product teams when appropriate.

• Collaborate with your fellow engineers on design principles and best practices.

• Recognize, validate and evangelize emerging technologies and architectures that align with business objectives.

• Take your technical skills to the next level with the Application Engineering team at PayPal.

What do you need to bring- 

• 5+ years of software development experience

• Excellent problem-solving skills

• Experience in developing, troubleshooting/debugging complex multi-tier applications

• Proficiency in at least one of the programming languages: Ruby on Rails, Python, Java

• Strong proficiency in machine learning algorithms and artificial intelligence techniques.

• Experience with AI/ML frameworks and libraries such as TensorFlow, PyTorch, or scikit-learn.

• Proficiency in programming languages commonly used in AI/ML, such as Python or R.

• Hands-on experience with databases such as PostgreSQL, Oracle

• Hands-on experience with Unix/Linux environments.

• Experience with monitoring and observability platforms such as Datadog and Splunk

• Familiarity with Tableau or other equivalent Business Intelligence and Analytics Software

• Familiarity with scripting languages like Shell and Perl is a plus.

• Previous experience with Incident Management and Production Support is highly desirable.

• Strong verbal and written communication skills

Additional Job Description:

Subsidiary:

PayPal

Travel Percent:

0

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

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