General Summary:
The position is a customer engineering lead role. The person will support customers to integrate WLAN and networking products into their platforms and support the design, development and commercialization phase to the mass production. Needs strong technical skills, solid customer communication skills and demonstrated leadership skills. The person will work closely with the customer engineering team in EU, the worldwide development engineering team, customer program managers and application engineering team.
Job Description
Provides technical expertise of software systems through sales presentations, product demonstrations, installation, and maintenance of company products. Assists the sales staff in assessing potential application of company products to meet customer needs and preparing detailed product specifications for the development and implementation of customer applications/solutions. Ensures that the application/solution is functioning according to specifications. May provide software development and consultation to prospective users and/or product capability assessment and validation. Assists customers with any questions, issues, debugging, or troubleshooting regarding software systems and applications.
Principal Duties and Responsibilities:
• Provides timely and accurate answers to the most difficult customer inquiries.
• Advises Engineers in responding to complex and highly complex customer inquiries.
• Proactively identifies highly complex customer problems and works across teams to recommend and implement solutions that meet customer needs.
• Provides customer input to design engineering team regarding modifications to Qualcomm solutions and works across teams to recommend design solutions to meet customer needs.
• Performs root cause analyses on the most complex customer issues that arise to identify underlying issue.
• Works within department to ensure that appropriate resources and procedures are in place to integrate software to customer requirements.
• Leverages expertise when working across the development teams to customize Qualcomm software to meet customer needs.
• Helps debug highly complex issues in customer software systems and allocates resources as needed; works with leadership of development team to provide solutions.
• Serves as a technical expert to sales and marketing teams when discussing needs and requirements of high priority customers.
• Collaborates across teams to anticipate issues and provide solutions to ensure effectiveness of software functionality to meet customer needs.
• Acts as a tech lead on major projects to ensure they are driven to completion.
• Acts as an expert resource to others on team on matters related to debugging techniques for one or more work areas (e.g., Wi-Fi, Bluetooth).
• Reviews technical documentation for one or more modules before publication and provides feedback as needed.
• Demonstrates Qualcomm products and offerings to large and high-stakes customers and convinces them of the technical value proposition of choosing Qualcomm over its competitors.
• Meets with other teams (e.g., sales, product management) to determine strategies regarding complex customer needs (e.g., pricing issues, pain points).
• Supports global initiatives to drive business growth.
Level of Responsibility:
Minimum Qualifications:
• Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 8+ years of Software Engineering or related work experience.Minimum Qualifications
Preferred Qualifications
What's on Offer
*References to a particular number of years experience are for indicative purposes only. Applications from candidates with equivalent experience will be considered, provided that the candidate can demonstrate an ability to fulfill the principal duties of the role and possesses the required competencies.
Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail myhr.support@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities.
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