Job Description

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

The Facilities Operations Manager is a member of the Facilities Operations team in the Global Real Estate and Facilities department, reporting to the Regional Facilities Manager based in San Jose. This role is responsible for the day-to-day (24 x 7) running of the PayPal facilities located in Sao Paulo. The office supports approximately 250+ HC in 11,000sq ft.

Job Description:

Facilities Operations goal is to provide first class facilities that demonstrate PayPal’s shared commitments and behaviors.

Operational Facilities Management:

Take responsibility and ownership for results, including costs, methods and staffing.

Manage facility maintenance and operations, and coordinate contractors who provide maintenance services and repairs, furniture moves, simple electric projects, painting, cleaning, light construction, and/or exterior cleanup.

Manage all outsourced facilities staff including on-site administrative services (copy services, mailroom services, janitorial, convenience centers and supplies, transport services.)

Efficiently and competitively manage on-site amenities and employee services (food service, meetings and event planning and scheduling etc.)

Lead teams implementing moves, adds and changes across all facilities partnering with the global space planning team.

Vendor Management:

Manage ongoing vendor relationships and services agreements.

Deal with day-to-day Landlord interaction for our leased properties and leasehold obligations.

Oversee the selection of outsourced contract services, partnering with Procurement to achieve best terms for PayPal and monitor vendor performance against contracts and service level agreements.

Internal Communication and Relationship Management:

Participate in cross-functional meetings to identify growth or change facilities requirements, including resource requirements and timelines.  Consistent onsite liaison with all business teams.

Partner with local groups on operations solutions, processes, and reporting requirements.

Communicate regularly and timely with Facility Operations management.

Compliance, Reporting and Documentation:

Maintain documentation on building and greater facilities such as power diagrams, network diagrams, space usage, etc.

Recognize, support and implement company policies and goals, objectives and procedures from a local perspective.

Conduct regular site inspections of the facilities to ensure they are being pro-actively managed and maintained to PayPal standards.

Manage the facilities to ensure compliance with corporate, city and industry guidelines and regulations.

Prepare annual operating expense budgets, plan, manage and track/monitor facility operations actual costs against budget and partner with the Real Estate and Facilities Finance team to review monthly spend and issue forecasts.

Manage and issue monthly and quarterly metric reports against key facility operating metrics utilizing the internal Ops-View tool.

Strategy and Operational Excellence:

Plan and deliver facility cost savings and efficiencies identified as part of the Operational Excellence Global Real Estate and Facilities initiative.

Develop long term facility management strategies for the facilities, developing creative methods to improve operating efficiencies, decreasing operating costs and achieving favorable performance against industry benchmarks.

Drive local and corporate best practices throughout the function to ensure consistent and high quality operations.

Position Requirements

Experience of working within a Facilities Management environment with responsibility for Hard & Soft Services and Standards, SLA’s & KPI’s.

Experience in facilities operations for 24 x 7 Customer Service Centers and Technology Development Centers

Experience in managing extensive transport program.

Experience with BMS and Work Order systems.

An understanding of commercial contracts and experience of managing agreed Service Levels within budget


Excellent people skills and the ability to communicate professionally at all levels.

The ability to manage a very busy workload efficiently and to priorities key tasks.

A good level of computer literacy and knowledge of key packages to produce reports etc. – MS Word, Excel, PowerPoint, Project.

Ability to manage small fit out projects and participate in overseeing large projects work.

A good knowledge of Building Services, Mechanical, Electrical, HVAC.

Good financial experience, planning, managing and controlling cost.

Previous experience in a customer oriented role would be a distinct advantage.

Experience of working within a high pressured dynamic environment.

Excellent written and verbal communication skills in English.

A minimum of 8 years of experience in similar position.

A positive “can do” attitude and a willingness to become totally involved with supporting the needs of the business.

Education
Bachelor’s Degree or Equivalent

Additional Job Description:

Subsidiary:

PayPal

Travel Percent:

0

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

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