Job Description

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

What you’ll be doing...

Our Fraud Strategy team is responsible for the prevention, detection, and customer handling of account takeover, identify fraud, first-party fraud, and never-pay loss for Verizon Consumer Group. As a VCG Strategy Consultant, you will champion bold ideas and lead the execution strategy to evolve and grow fraud mitigation capabilities across the business while supporting our sales, growth, and customer experience drivers.

In this role, you will be a subject matter expert in assessing and mitigating fraud risks related to customer authentication, sales journeys, and account security. You will have a deep understanding of omnichannel customer interactions with a focus on the risk landscape. You will have extensive knowledge of various customer touchpoints and sales experiences (retail, digital, inside sales, customer service, etc.), and the relevant authentication tools and standards. You will build and strengthen consultative and collaborative partnerships across Verizon. You will work closely with various technical and non-technical stakeholders, including sales / marketing / CX / channel strategy; data scientists and business intelligence experts; application developers and software engineers; and, frontline operations and customer-facing teams.

You thrive in a fast-paced environment with tight deadlines and can adapt to changing circumstances and juggle competing priorities. You may not know all the answers, but you have a proven track record of working through difficult challenges by independently researching potential directions, collaborating with others, and iterating to find solutions. You work with a sense of urgency and get personal satisfaction from analyzing problems and delivering solutions. Most importantly, you’ll be a trusted advisor and the voice of the Fraud organization for teams across VCG.

• Be a SME and consultative partner in the evaluation of complex initiatives through risk analysis and Agile solution design.

• Develop and implement holistic strategies and solutions that cross multiple channels to mitigate fraud exposure and reduce bottom-line financial loss.

• Oversee multiple and simultaneous sales, marketing, and experience workstreams, and partner across matrixed teams for strategy, planning, and execution to support scalability and efficiency.

• Drive continual evolution and enhancement of the fraud prevention landscape while reducing customer friction.

• Drive an ecosystem of risk mitigation while innovating across the Verizon journey.
   

What we’re looking for...

You’ll need to have:

• Bachelor's degree or four or more years of work experience.

• Four or more years of relevant work experience.

• Demonstrated experience in business case creation and analysis.

• Experience with Agile project management and system enhancement processes, including solution design, user story creation, and iteration planning.

• Demonstrated experience in designing and driving improvements across and within multiple workstreams (sales, customer experience, operations), including creating and interpreting end-to-end process flows.

• Experience working autonomously as an individual contributor with other resources to drive change, including the ability to motivate and influence cross-functional teams.

Even better if you have one or more of the following:

• An MBA or higher degree in Finance, Economics, Marketing, Strategy, or Innovation.

• Advanced skills in Agile solution design.

• Three or more years of diverse experience in multiple fields, including Fraud, Management Consulting, Finance, Risk, Product Management, and Customer Experience.

• Strong strategic skills, with the ability to identify and assess key points, implications and recommendations; proven ability to structure business cases around a high-level strategic vision.

• Track record of successful program management for large, cross-functional projects, including ownership and influence in both process and technology-based improvements.

• In-depth knowledge of marketing, consumer behavior, or shopper insights.

• Ability to meet deadlines, complete important time sensitive tasks and adapt quickly to last minute changes.

• Lean Six Sigma, Project Management Professional (PMP), Design Thinking, or Agile certification.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity 

We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.