Job Description

Zachary Piper Solutions is currently seeking entry to mid level Help Desk Analysts to support the Virginia Customer on a Full Time engagement sitting out of Redmond, WA. Must have active Full Scope Polygraph to be considered for this role.

Qualifications for the Help Desk Analyst include:

Basic understanding of Windows/Linux Operating systems

Experience with Active Directory and basic IT troubleshooting

A+ or Security+ certification highly desired

Strong communication skills and attentiveness to detail

Active FSP clearance required

Responsibilities for the Help Desk Analyst include:

Responding to tickets for basic IT troubleshooting issues

Managing accounts and access

Escalating issues when necessarily to sys admins and cyber team

Ensure that customer needs are met

Compensation for the Help Desk Analyst includes:

70-110K salary based on experience

Health care, vision, dental, 401K, and PTO/holidays annually

Keywords:

Help Desk Analyst, Help Desk Technician, Desktop Support Specialist, Desktop Support Technician, IT Support, IT Support Analyst, IT Support Technician, IT Technician, Help Desk, troubleshooting, windows, linux, OS, AD, active directory, group policy, migration, A+, Security+, remedy, servicenow, CompTIA, health, vision, dental, 401K

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