Job Description

Analyze business needs to develop and implement solutions that leverage systems and processes with a broad degree of latitude. Work with the business to understand their needs, related to information technology and enhance business processes by identifying new functionality. Utilize advanced knowledge of the organization’s technology infrastructure and specific software applications to assist the business with implementing strategic vision through technology. Coordinate and conduct highly complex system analyses through data acquisition and modeling. Identify, coordinate, document, and implement business requirements by determining solutions that enhance business systems, as well as provide support to business operations and processes. Work is performed under general direction.

This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

• Best Companies for Latinos to Work for 2024
• Computerworld® Best Places to Work in IT
• Forbes® 2024 America’s Best Large Employers
• Forbes® 2023 The Best Employers for New Grads
• Fortune Best Workplaces for Millennials™ 2023   
• Fortune Best Workplaces for Women ™ 2023       
• Fortune 100 Best Companies to Work For® 2024
• Military Times 2023 Best for Vets Employers
• Newsweek Most Loved Workplaces 
• Ripplematch Campus Forward Award - Excellence in Early Career Hiring
• Yello and WayUp Top 100 Internship Programs

From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values and celebrates diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran.

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position.

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

• Bachelor’s degree in Information Technology, Computer Science, or related field, or the equivalent combination of education, training and experience
• Expert knowledge of software development best practices in accordance with the Automation Center of Excellence guardrail document or Information Technology Infrastructure Library 
• Extensive experience in working with application development platforms (e.g., Pega, SharePoint, Maven, JAVA, etc.)
• Extensive experience in programming with Pega “RDA” and “RPA” components
• Extensive experience in programming with “low-code” or “no code” software applications
• Extensive experience in developing and testing software
• Extensive experience in the application of statistical methods, mathematical techniques, forecasting, cost-benefit analysis and related analytical tools 
• Expert knowledge of data querying, reporting, forecasting, analysis and operations research, including statistical methods and modeling 
• Ability to analyze technical issues in order to recommend, develop and/or implement strategies and achieve objectives
• Extensive experience in communicating complex technical issues to non-technical audiences 
• Extensive experience in problem resolution including determining root cause, scope and scale of issues
• Advanced skill resolving conflicting requests and meeting changing requirements
• Extensive experience in leading collaborative work teams
• Extensive experience in leading projects and/or initiatives large in scope
• Extensive experience in managing multiple priorities independently and/or in a team environment to achieve goals
• Extensive experience that demonstrates the ability to research, compile, and document data, business processes, and workflow
• Expert research, analytical, and problem solving skills
• Expert skill interpreting and synthesizing large amounts of information
• Expert skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations
• Expert skill identifying and analyzing business requirements and recommending solutions
• Expert organizational, planning and time management skills
• Expert verbal, interpersonal and written communication skills
• Expert database, word processing, spreadsheet and presentation software skills
• Participate in mandatory Navy Federal standards and policy training, including information security, testing, knowledge management, records information management and enterprise Architecture Review Board standards
• Complete ISD Service Transition Change Management training on deploying software to production and adhere to applicable organizational and software change management procedures
• Complete specified number of on-the-job apprenticeship hours under supervision of a designated technical lead
• Successfully complete required training, assessments and certifications to learn core principles of the citizen development application development platforms

Desired Qualifications 

• Master’s degree in Information Technology, Computer Science, or related field
• Expert knowledge of Navy Federal Project Portfolio Management
• Expert knowledge of Navy Federal products, services, programs, policies and procedure

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive Pensacola, FL 32526 | 141 Security Drive Winchester, VA 22602

• Identify business requirements (e.g., needs, objectives, functions, features, input and output) and translate into delivered technical solutions
• Utilize Navy Federal approved software development tools and software applications to design, develop, implement and maintain low code or no code business solutions that align with business initiatives and corporate strategies
• Facilitate user acceptance testing to include developing and executing test cases, test criteria, scenarios, and communication with project teams; ensure acceptance of delivered solutions; validate and document results 
• Partner with project teams to plan, coordinate and rollout software change/release to Controlled Testing and Production; obtain required approvals and transition project to production 
• Provide follow-up to monitor the progress of planned improvement project implementations to assure timely action, support and achievement of expected benefits 
• Interact with other ISD staff, Automation Center of Excellence staff, and business units (end users) in problem resolution efforts 
• Collaborate with key partners in the development and delivery of solutions
• Involved in cross-organizational task groups concerning new automated systems, products and/or services 
• Perform annual recertification on Navy Federal standards as they relate to the platform
• Develop and maintain knowledge of Center of Excellence and ISD Application Management standards and processes
• Create and maintain accurate, detailed and consistent documentation thru all phases of the Systems Development Life-Cycle
• Contribute knowledge management articles for created solutions to designated Center of Excellence enterprise asset management repository 
• Apply and communicate changes and new trends in systems/technology
• Evaluate operational efficiency and effectiveness
• Analyze information, requirements, data, work quality, work methods, processes, service specific practices, standards and metrics/statistics
• Interpret results of analysis; present recommendations, alternatives and implications
• Analyze, define and document technical design for data, workflow, logical processes, hardware and operating systems environment, interface with other systems, internal and external controls and output
• Identify and communicate key responsibilities and practices, evaluate results, and provide leadership and guidance to ensure successful implementation of business unit projects
• Develop, recommend and document adjustments to workflow to streamline processes
• Perform qualitative and quantitative analysis using analytical techniques, tools, models, simulation, etc.
• Partner with other business units and vendors to improve procedures, resolve problems, and implement initiatives; present conclusions and recommendations to management
• Utilize performance measurements and indicators to identify areas for improvement; develop process improvement plans for each performance indicator or area identified
• Develop and oversee project plans and roadmaps that outline preventative and corrective actions necessary to remediate control deficiencies, maximize effectiveness and mitigate future exposure
• Lead, guide and mentor Business Solutions Developer Is, IIs & IIIs
• Perform other duties as assigned