Job Description

Job Profile:

Technical Support T3

JR Type:

Funded

Job Category:

Information Technology

Minimum Clearance Required to Start:

Secret

Percentage of Travel Required:

Up to 10%

Type of Travel:

Continental US

Program/Opportunity Name:

Program | MSC IBS

Referral Bonus Plan:

$1,000

* * *

Job Description:

The Opportunity:

As a MSC IBS Programmer/Analyst, you will be responsible for designing, developing, and maintaining software applications, as well as providing technical support to end-users. Key responsibilities include troubleshooting software and system issues, developing and implementing software patches, maintaining documentation for support processes and providing exceptional technical support to our clients. You will leverage your expertise, SQL databases, user support and software development to troubleshoot issues, design and modify software systems, and collaborate with various stakeholders to ensure project success.

Responsibilities:

• Provide first-line technical support to end-users via phone, email, or in-person.
• Diagnose and resolve hardware, software, and network issues.
• Maintain and manage SQL/SAP databases, ensuring data integrity and security.
• Develop, modify, and design new or existing software systems to meet client needs.
• Collaborate with business analysts and development managers to ensure projects meet standard requirements.
• Document and track issues, resolutions, and work performed in a ticketing system.
• Potentially train new users on software and hardware functionalities.
• Maintain a high level of customer satisfaction through exceptional interpersonal and relational skills.
• Work amicably with multiple clients with varying technical abilities.
• Utilize problem-solving and conflict resolution skills to address and resolve client issues effectively.

Qualifications:

Required: 

• Active Secret clearance
• 3-5 years of related experience
• Proven experience in help desk support and technical troubleshooting.
• Proficiency with SQL databases and experience in database management.
• Software development experience, including creating, modifying, and designing software systems.
• Strong collaboration skills with the ability to work with business analysts and development managers.
• Exceptional interpersonal and relational skills.
• Ability to work effectively with clients of varying technical abilities.
• Strong problem-solving and conflict resolution skills.
• Excellent communication skills, both written and verbal.

Desired:

• Bachelor’s degree in Computer Science, Information Technology, or a technical  related field.
• IAT Level II Certification (any of the following): CCNA-Security, CySA+, GICSP, GSEC, Security+ CE, CND, SSCP
• Knowledge of Department of Defense methodologies.
• Experience with the US Navy Military Sealift Command.
• Tier III application support experience.
• Help Desk experience (does not mandate working as a Help Desk technician).
• Experience in conducting research and development.

Company Overview:

CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected characteristic. Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.

Since this position can be worked in more than one location, the range shown is the national average for the position.

The proposed salary range for this position is:

$56,000-$117,500

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