Job Description

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

What you’ll be doing...
 

A critical function for our business is ensuring that we comply with financial regulations and recognize revenue in a timely fashion. You’ll perform audits and drive solutions to meaningful problems impacting our billing revenue stream. Our customers need a trusted business partner and a vital part of their experience will be in your hands as you ensure timely and accurate billing, making it easier for them to do business with us. We help the biggest names in business do business and billing them correctly is a vital part of the customer experience. You’ll ensure that our Indirect Agents are invoiced correctly and in compliance with contractual commitments. When customers have questions about their bills, you will collaborate across functions to resolve them. Your role is critical in ensuring that our customers receive their wireless equipment purchases accurately and timely while finding Verizon easy to do business with. The successful candidate will also be responsible to ensure our customers/agents remit payments for equipment within contractual payment terms.

Under moderate supervision, this position performs complex research and resolution, strategic project support and analytical assignments as an Individual Contributor. The role will include working with the team as the Lead Analyst to provide training including the creation of training documents and key desktop procedures as well as assist in distributing and ensuring daily work is completed timely.
 

• Performing audits to identify issues and working with partners to drive root cause solutions.

• Analyzing and driving solutions to complicated issues from our partner organizations and implementing corrective adjustments.

• Researching records in the revenue stream with errors and working with process owners to take corrective action when required.

• Participating and supporting new systems, product implementations, changes to tools, queries, and reports, and partnering with others to ensure continuous process improvement.

• Producing operational, ad hoc, and management reports.

• Assisting management with internal and external audit activities ensuring compliance with regulatory requirements.

• Supporting daily invoice generation including gathering billing data and assuring billing accuracy.

• Reviewing and researching complex technical data issues to identify and resolve errors and billing variances.

• Processing and reviewing customer credits and monitoring contractual commitments.

• Monitor and manage projects related to invoicing, equipment returns and collections within the Microsoft Dynamics/Great Plains A/R and Billing system as well as the SAP for inventory management.

• Producing standard, non-standard and complex reports for customers and account teams in an easily understood format.

• Handling communication and managing escalated issues across the team accordingly.

• Lead department initiatives and drive collaboration with team members to streamline processes and improve efficiencies.

• Review and approve invoice/credit batches as required per CPS-103.

• Work closely with Indirect Agent Market Management, National Distribution, Wireless Corporate and Market Finance, Supply Chain (including both forward and reverse Logistics), IT, Systems Management and Legal for issues related or impacting to equipment ordering, returns and website service issues that arise.

• Develop and maintain working relationships with our Indirect Agents and lead project initiatives, including change management, to bring process efficiencies to our group.
   

What we’re looking for...

You’ll be well organized and detail oriented, constantly driven to identify improvements and creatively solve complex problems to ensure timely and accurate billing. You’ll be inventive, enjoy working independently to run multiple competing priorities, and you’ll have strong oral and written communication skills. You take initiative in resolving issues and see delegated tasks through to the end. You’ll have a sharp eye for process improvement and know how to make things better. You’ll have strong analytical and creative problem solving skills, but you’ll also have a customer service orientation and be a great communicator who can interact well with a diverse range of people.
 

You’ll need to have:
 

• Bachelor’s degree or four or more years of work experience.

• Three or more years of relevant work experience.
   

Even better if you have one or more of the following:
 

• A degree in Accounting, Finance, Economics.

• Experience with Microsoft Office (Excel, Word, Access, Outlook).

• Experience in managing projects.

• Experience in the wireless communications industry with a knowledge of billing systems, wireless equipment products and services.

• Forward and reverse logistics and supply chain experience.

• Customer service with strong experience working directly with customers.

• Microsoft Dynamics / Great Plains experience.

• A working knowledge of General Ledger accounting.

• Excellent leadership and training skills, self-motivated.

• Experience working with Wireless Indirect Agents, National Retailers, Distributors and Bid Sale Buyers.

• Working knowledge of Indirect Agents and how to drive Change Management for new project initiatives that impacts our Indirect Agents directly.

​

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity 

We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.